FTTP 900 Line Slow Upload (and download)

[bounderboy]

After having a FTTC line 80:20 for years with Vodafone and getting pretty much full speed i recentley had chance to switch to Full Fibre which i did and initially chose 100 package.  I was greedy and have moved to 900 package as Upload is important to me with uploading video for business..  

When on 100 package i was getting around 18/19 upload - same as FTTC..  But when I have upgrade to 900 package i am now getting only 12.  It is very strange..  Been through support and asking me to send pictures morning, noon and night and feel I am getting into fobbing off territory.  I am using there standard THG3000 hub.  I am testing using Ethernet..  

The download isn't great either at 300-400 but I am assuming both are linked somehow.  But it is Upload I am most upset with. 

I saw someone on another thread ask for Troute to bbc.com - so did that in case it helps...  Anyone have any ideas.. 

Thanks 

Tracing route to bbc.com [151.101.***.*1]
over a maximum of 30 hops:

1 2 ms 3 ms 2 ms vodafone.broadband [192.168.1.1]
2 9 ms 7 ms 7 ms host-212-158-250-39.dslgb.com [212.158.250.39]
3 * * 8 ms 63.130.172.35
4 * * * Request timed out.
5 10 ms 6 ms 13 ms 151.101.192.81

[bounderboy]

If only they were logical and straightforward in their thinking as you 🙂 

[georgebenzy]

It's frustrating to experience slower upload speeds after upgrading to a 900 Mbps package. There could be various factors causing this issue. It's good that you've reached out to support, and sharing [Removed] traceroute results can help diagnose network issues. They might need some time to analyze the data. Hopefully, they can resolve it for you soon.

[MOD EDIT: This post has been edited to remove inappropriate content please see Community Guidelines]

[Ripshod]

Spam! Reported 😉

[bounderboy]

Well - on dynamic ip and no change :-(.   

this is gonna be some battle !    Not sure what I can do now other than say it’s wrong constantly or just switch back to a 100 fibre line and save money 

[Ripshod]

Remember it took a few weeks for the gateway to change for me. As with anything vodafone it won't be instant. 

[bounderboy]

Ahh ok...  had forgotten that...... i am fed up with talking the same thing.. They are offering to send out an openreach engineer.. which I have refused as I am pretty sure that would be waste of time ...  

Only thing is I would be out of my 14 day period to move to a lower speed and save the money

[Ripshod]

I'll no advise anything in that case. The choice whether to continue or drop back is totally up to you.

An openreach engineer would be able to tell you if there's a fault with your service, or with the router. There's a good chance you could get what you ordered. 

[bounderboy]

Ok - got a bit silly tonight..  Another call at 6pm lasting for an hour.

They connected and said they can see i have an Amazon Device and Ring Device using bandwith and perhaps should turn them off..  Just silly stuff really. and a little bit creepy.. probably next thing is to report me to FACT for watching a dodgy footie stream next...  

Also had me connect to camera on my phone and show speedtests and had me change to use all four ports of router and do a speedtest..  which i did but was a little pointless 

Then asked what cable i was using which is Cat5E - they said I should use CAT6.. which i know is better but i am postive it isn't slowing my upload at all.  If i had 1gb plus speeds on upload i understand i might see some small drops...  but nothing in this range..  

sigh

[Ripshod]

Just goes to prove that customer service is only as good as the agents employed, and the scripts they read through. 

They are in another country so I guess we just have to make allowances, no matter how frustrating.

CAT6? That's ridiculous. 

[bounderboy]

Sigh indeed - just had an Openreach appointment through for Thursday - didn’t mention they were doing that