Pulling my hair out with an issue - can anyone point me in the right direction or am I just going to have to move.
During November something happened to my account. Bill was paid but the account was flagged to be suspended. Didn't notice at first as we were still receiving calls but we soon found we couldn't make calls. We have a dial tone but as soon as we dial a number we get an engaged tone. Also our caller ID was disabled so we can't tell who's calling. It seemed like something straight forward so I called them. Accounts said everything was ok so put me into tech support. They ran some tests and said it was an issue with a cable in the house. Didn't think it was but replaced it anyway. Still not working. Anyway rinse and repeat about 5 times - even tried a new handset. I log a call, they say they'll escalate it and I get a text to say it's resolved. Eventually I get a call from an Eircom engineer in the exchange - Eircom are responsible for the line, and he says everything is fine. The fact I can receive calls means it's ok. He says it's an account issue. So back to Vodafone and log more calls with the same pattern. Finally as if by magic, I finally get someone who delves into it, and she finds that yes, in fact my account was flagged to be put on hold and that's the problem. At some level in their system it's on hold and she's going to escalate ( that word again) but to the correct team and that'll fix it in 24 hours. Needless to say it doesn't happen. So I call back up again today and explain the whole thing. The guy says the account is fine and not on hold... but can I replace the cable?
Can anyone tell me who can solve this for me?
