So I worked out today after a 4 hour long webchat what happened. When the service is ordered you ultimately get an activation date. What is not clear is that the phone and consequently the broadband app will not work on the day of activation. Voda stated they need a further 2 day's before they mark an order as complete and then the app and phone can come up. Bit naughty as this is not clear. In my case it went past 48 hours and no phone and no app. I went around many people as they said wait another 3 days! Don't accept this. Keep pushing and escalating until you get to the manager ranks. The manager moved my order to complete and the app started initially now attempting to connect but still not working. Phone line also dead. I then got passed to a senior in wifi expert team. He figured out that my router had never successfully connected to there back end systems to load the correct configuration. This is weird as my Internet had been working even before the activation. So I had to manually factory reset the router and then it started to do self upgrades and pull down the configuration from voda. Soon as it completed that the phone and app fired right up. So the moral of the story is that just because your internet is working don't assume all services on the router are setup right. Without the order set to complete it will never work correctly 100%. It's a shame I had to push so hard for four hours to get the right instructions and expertise. What made matters more confusing is that I could still dial out from my isp which gave the impression the number port never worked. Voda in the chat said they had done it but it was not clear for hours this was the case. All thanks to my local router not connected correctly to there back end systems. There is no way from the consumer view you could possibly know this. You need quite a bit of technical thinking to connect the dots in this process. Definitely needs some work.
.png "Moderator"){kind=icon}
