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Landline unable to accept incomming calls

daxxa
3: Seeker
3: Seeker

City Fibre have just attempted my installation, Fibre connected and broadband working fine, phone connected and outgoing calls working fine, 

Unable to recieve Incomming calls it just goes to call forwarding, called vodafone who went through the installation with City Fibre engineer who was still at the property, all connected fine and light on the router showing phone is live, 

Neither City Fibre or Vodafone could solve the issue, so had to reconnect the orginal suppliers equipment and the phone now back to working fine both ways.

Anyone got any ideas please?   

2 REPLIES 2

daxxa
3: Seeker
3: Seeker

Any ideas anyone?  installation was FFTP

Hi @daxxa 👋 I`m sorry this hasn`t been resolved for you. If you could contact us via this link, we will be able to run some further checks, and liaise with our broadband tech team to help get to the bottom of the issue you're facing.