It appears that there are several reported issues of not being able to keep your existing landline number when joining Vodafone broadband. I currently have an order to be joining VF on 16 Sept 2022. When filling in the form I could not choose "keep existing landline". I have lived at same address over 40 years and had same landline over 40 years. I can't understand why porting is such a hassle.
I spoke to an adviser and he said to request a new landline number (in order for me to complete the online form to request 24 months broadband contract). He said, that they would try to keep the landline when switching. TalkTalk have acknowledged my request to leave. They want me to stay (obviously) and although landline numbers are not as important as they once were, it would still be a big inconvenience to go through all your online accounts and phone book etc to change/notify the new landline.
Could somebody from Vodafone please explain why it seems so difficult to preserve your existing number? Who can I contact from VF before the switch to request that my existing landline number is preserved. I do have an order # from VF and that is [Removed].
Hopefully someone will respond. Thanks to all.
[MOD EDIT: This post has been edited to remove personal information please see Community Guidelines]
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