Trying to connect landline to router

[Bullfinch]

I have a Panasonic KX-TGD320E Landline that used to be connected to my old Virginmedia router and worked perfectly fine.

Now that I have changed providers I cannot get the above phone to work on VF THG3000 wifi hub.. I'm without a landline now that Virginmedia has disconnected me. VF supplied me with this adapter https://tinyurl.com/2p9nd66v ,however with or without the adapter there is still no line connection, simply does not work. I've seen this https://tinyurl.com/3b39wjws  on Amazon and wonder if this would cure my problem.

Connection to router is currently from phone base to green port TEL1, have tried TEL 2 but no joy.

I'm waiting on VF 2nd Tech Team to get in touch but when I don't know.

Alternatively I could maybe buy a voip enabled phone but they look heck of a bit expensive. any tips are appreciated. 

[Bullfinch]

I'll pester them in the morning👍

[Jayach]

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@Bullfinch wrote:

I'm 70+ 🙄

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Don't tell anyone, but me too.

[Bullfinch]

Thanks for your help folks, phoneline is now working, Internet is working fine. Phone calls sound clearer and sharper too. 

Now I've got to clear/tidy up cables behind tv. 🙄😊

[Jayach]

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@Bullfinch wrote:

Thanks for your help folks, phoneline is now working, Internet is working fine. Phone calls sound clearer and sharper too. 

Ah, but are they FM quality?

Sorry @Bullfinch that wasn't really aimed at you, Glad your phone is now working.

[fiberfan]

> Ah, but are they FM quality?

Sorry @Bullfinch that wasn't really aimed at you, Glad your phone is now working.

No it was a dig at me, grow up you silly little fool

[Jayach]

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@fiberfan wrote:

No it was a dig at me, grow up you silly little fool

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Sorry, I just couldn't help it. 🤣

[Cynric]

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@fiberfan wrote:

> Ah, but are they FM quality?

Sorry @Bullfinch that wasn't really aimed at you, Glad your phone is now working.

No it was a dig at me, grow up you silly little fool

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@fiberfan  Oh please just "chill out" or whatever it is in today's speech.

[Bullfinch]

I wouldn't know, I'm half deaf anyway😳

[Bullfinch]

Spoke too soon😞 back to square one with phone not working, they tell me it will be Tuesday now before it's sorted.

So much for 24/7 support. 

Looks like I might be leaving VF under 14 day cooling off period. This service is unacceptable. 

[Jayach]

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@Bullfinch wrote:

Spoke too soon😞 back to square one with phone not working, they tell me it will be Tuesday now before it's sorted.

So much for 24/7 support. 

Looks like I might be leaving VF under 14 day cooling off period. This service is unacceptable. 

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Vodafone always say 48 hours (working hours I assume) when they haven't a clue, just to get you to "go away" for a bit.

Is the phone LED still lit? It's very strange for the service to just stop once it's working.