For the last 3 to 4 weeks I've been experiencing intermittent connectivity issues with my Gigacube mobile broadband. I've been a Gigacube customer for around a year now and for 11 of those 12 months, the connection has worked pretty flawlessly. After finding the optimal spot for the router (I have the Huwawei 5G CPE pro) I was regulary getting 100mbps+ down and 20mpbs+ up no matter the time of day.
Around a month ago, the stability of the connection started to fluctuate dramatically. It would be stable one minute and then drop to unusably low speeds the next. The stability seemed to be particulalry bad in an evening. Last night for example, I had no connection whatsoever from around 19.30. I know the position of the router is not the issue as it still gets decent speeds when the connection is working. I also have a mobile phone contract with Vodafone and even when the Gigacube connection drops, my mobile phone data connection remains unaffected (even though I presume it's using the same 4G network).
I have been through the Vodafone support web chat a few times and got the usual responses, move the router, reset the router etc etc. All of which I had already tried numerous times. The last guy I spoke to sent out a new sim card for me to try, but it has made no difference. I have read through a few similar threads on these forums and have noticed that the same sort of problem has affected several Gigacube customers in the past. The forum moderators also seem to be on top of escalating issues rather than going round in circles with the same dialogue over and over again.
I am getting increasingly frustrated with the problems that I am experiencing at this point. Especially given the price I am paying for a service that only works a third of the time.
.png "Community Manager"){kind=icon}
