main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Mobile Broadband

Vodafone supernet 4g dongle

S0253
2: Seeker

The device vodafone supernet is having all its led continuously on.

 

Tried rebooting device and removing battery but nothing worked.

 

The device is not showing any wifi networks not working

16245084738095581237408245880831.jpg

View more options
3 REPLIES 3
BandOfBrothers
17: Community Champion

Hi @S0253 and Welcome to the Vodafone UK  Community Forum.

 

Most of the information I can see on this dongle which I think is the r217 model is from the Indian Market.

Are you a Vodafone India Customer ? If so please make contact with your own countries customer services and Vodafone Community Forum. 

If not then disregard.

I'm not overly familiar with the model but if there is a sim card in the device remove it and give the contact chip a gentle wipe and reinsert it. Reboot and check if that helped.

Also try the sim card in another device such as a phone to check to see if the sim card is working OK.

Also please check the Vodafone masts in your area to ensure they are showing no known issues.

i.e Vodafone UK status-checker. 

If nothing is working including the various resets available for the device and your sim card is working with no known issues with your masts or Vodafone account then contact Vodafone and ask for the device to be checked  / replaced.

I wish you all the best with this. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

View more options
S0253
2: Seeker

Hi I have tried the the suggested steps however issue still remains same all the LED are continuously on and stable  

View more options
BandOfBrothers
17: Community Champion

Ok @S0253 so what did the Vodafone UK Highstreet Store staff suggest ?

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

View more options