4G not working in spain
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
02-04-2021 10:57 AM
4G not working although it shows good reception and 4G icon on phone there.
This is a UK phone package and the problem is when I am in Spain.
Thanks for any help
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
02-04-2021 11:12 AM
Hi @carolla
If you are using Vodafone ES you shouldn't have any problems. If this is only when roaming on Spain it points to your account. Speak to the Social Team here Contact Us and they will help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
02-04-2021 11:18 AM
thank you for your reply.
I have tried to contact live chat as I dont have facebook or twitter but not able to contact live chat as well!!
Please advise . I am desperate, going around in circles!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
02-04-2021 11:56 AM
Is it possible the Spanish network is experiencing issues @carolla
Can you choose another network and then re choose the one you normally use.
Live Chat can check your account.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
02-04-2021 01:01 PM
live chat doesnt seem to be working!