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Network queries

4G not working in spain

carolla
2: Seeker

4G not working although it shows good reception and 4G icon on phone there.

This is a UK phone  package and the problem is when I am in Spain.

Thanks for any help

 

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4 REPLIES 4
AnnS
17: Community Champion

Hi @carolla 

 

If you  are using Vodafone  ES you shouldn't have  any problems.  If this is only when roaming on Spain it points to your account.   Speak to the Social Team here Contact Us  and they will help. 

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carolla
2: Seeker

thank you for your reply.

I have tried to contact live chat as I dont have facebook or twitter but not able to contact live chat as well!!

Please advise . I am desperate, going around in circles!

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BandOfBrothers
17: Community Champion

Is it possible the Spanish network is experiencing issues @carolla 

Can you choose another network and then re choose the one you normally use.

Live Chat can check your account.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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carolla
2: Seeker

live chat doesnt seem to be working!

 

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