Ask
Reply
Solution
.png "Community Manager"){kind=icon}
Hey @peterpan288 Let's see if we can get to the bottom of the issues your experiencing with your connection. From what you've advised, you may have already tried some of the steps outlined in our Initial Checks. If you could try these again, along with any you haven't currently completed and if they don't resolve your issues, complete the template at the bottom and post it here.
Hi ,
Thanks for the reply @Beth
The emergency call didn't work as I dont get a notification about emergency calls. It just says it on the top left.
I have many bars of signal but I think these are other networks not voda.
As voda is turning off 3G has this been the cause of my problem?
I've also messed about with the network mode - this has some strange results. In Lowestoft , NR33 where I live and have most of the problems. I've gone from 10-20mins of service a day - to a couple of hours on 2G. So at least I get the odd txt msg here and there. 2G does connect sometimes according to the status bar at the top of phone screen. But it still unusable for most of the day - If I do get a call to come through - it drops after 20seconds 
I've tried toggle the mode, reset network settings , reboot and none make any difference.
In Norwich City centre where I go for work - I get full 4G no worries - even in a basement. However, if I put my phone deselect calls over 4G LE - I cannot actually make a call. The phone tries to ring , but its just silent.
The same thing happens in 2G only network mode.
As prev mentioned Samsung have repaired phone and say there is nothing wrong with it. I didn't buy it from voda direct - but affordable mobiles.
As its a voda problem can I get out of my contract or pay it off at reduced rate?
WIll offcom help me?
I'm sorry to hear you're still struggling to connect to our network @peterpan288. As we've only begun the start of our 3G retirement in the last couple of days and are starting this in the Plymouth and Basingstoke areas, this won't be the cause of the problems you're experiencing. If you're able to connect in the location you've provided using a different phone, this would indicate there is no problem with the network connection, as you'd be unable to connect using any phone. I can also see you've also mentioned you have difficulty connecting in Norwich using the same handset. As this is the common factor in all your failed connections, it does sound like a fault with your phone is at the root of your issues.
If this is still under warranty, you may be able to get this looked at and any faults fixed free of charge. As it was brought through a 3rd party, the phone would have been supplied by them and you'd need to contact them directly to discuss this.
