main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Network queries

Secure Net incorrectly blocking our website

SOLVED
View solved solution
Highlighted
3: Seeker

Hello,

 

We have received several complaints from our customers that they are unable to access our website www.millicast.com from the Vodafone home broadband service, apparently our site is being blocked by your DNS servers and/or by Secure Net.

 

We are a B2B service for corporate streaming and should certainly not be listed as a malicious website by your service. This is an urgent matter for us and your attention to this issue is greatly appreciated.

 

Please let me know if you require any additional information to correct this matter.

 

Kind regards,

 

-Richard

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

 Hey @RBlakely Apologies for my delay in getting back to you, we've been extremely busy here recently. This site's now been reclassified to Radio and TV online. This should prevent any further issues. Thanks for your patience whilst we looked into this 😁

View solution in original position

View more options
7 REPLIES 7
Highlighted
Moderator

Hey there @RBlakely, we can certainly get this checked for you right away and see what's what with the website 🔍

Could you pop over a screenshot of the error that your customers are getting please? 

View more options
Highlighted
3: Seeker

Hi Evie,

 

Thank you very much for your attention to this. Please see the attached screenshot of the error. It appears that our domain is being blocked at the DNS level or maybe this is secure net? I am not sure but our domain is only affected for Vodafone home broadband customers.

 

Many thanks again for your help.

 

Best regards,

 

-Richard

View more options
Highlighted
3: Seeker

Hi @Evie,

I hope you are well. I am following up on this issue, any updates from your side? 

-Richard

View more options
Highlighted
Moderator

Apologies for our delay getting in touch about this @RBlakely. We've been really busy recently and it's taking longer than expected to get back to everyone. I've escalated this our Tech team (Case Ref: INC000004280504), they'll take a closer look into this for us and as soon as they update me, I'll pop you another message here 😊

View more options
Highlighted
3: Seeker

Thank you @Mark, I certainly appreciate your attention to this and look forward to your response.

Best,

Richard

View more options
Highlighted
Moderator

 Hey @RBlakely Apologies for my delay in getting back to you, we've been extremely busy here recently. This site's now been reclassified to Radio and TV online. This should prevent any further issues. Thanks for your patience whilst we looked into this 😁

View solution in original position

View more options
Highlighted
3: Seeker

@Mark Thank you very much for your help. That is excellent news.

Have a lovely weekend.

Best,

Richard

View more options