We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
We are a charity that has acquired a former school with an active Vodafone 3G mast on the roof. We do not have a copy of the contract as previous owners cannot find it. Need to know who to contact at Vodafone for a copy of the contract
Hi,Is there a process to see if my land is suitable to site a 5G mast on? Thanks
Hi, Cell Tower 3143 in Down Road, Tavistock (PL19) is emitting a reduced signal strength in the last 10 days. I have always had a full 5 bars signal strength, but only two bars in the last 10 days.
Hi all,I came home to unfortunately find my PlayStation no where to be found! I asked my siblings if they moved it all said no. So someone’s lying. I need to find the MAC address on my network in order to figure out where it is (via contact with Sony...
Hello,SecureNet is blocking labelling one of our services (platform-tag-manager.macroactivemvp.com) as a Malicious, it's a legitimate service used to manage scripts by our customers would like to get it unflagged. Happy to provide any information you...
I am writing here, public, on this community, after having contacted technical customer service for ages, since February. I had to move from Edinburgh to Kirkcaldy, I was a virgin media customer but they did not cover my new property: for this reason...
Hello,our company website www.7hyb.it is being blocked by Vodafone, stating that the SSL certificate is not valid and the connection is not private.The SSL certificate is valid, this is happening only when using the Vodafone mobile network.Would it b...
Hi,The following site anydesk.com is being blocked (from mobile network) as adult content, but it is not. It is used by our company for remote access and we would like users to be able to access from mobile devices and also hotspots which use the Vo...
We have recently moved and on the network checker the area is showing as good but in the house we get no signal at all and outside about 1bar.
What on earth are Vodafone up to in Oxford?? I returned to UK on Saturday after a few months away in France. Immediately got a UK connection in Folkestone. Got to Oxford and nothing. And it has been like that ever since. Every now and again a few mi...
