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Off topic

Court Action Against Vodafone

HSS1234
2: Seeker

Hi All

Has anyone taken Vodafone to the Small Claims Court? Would like to hear of experiences.

Brief synopsis of my situation:

- Closed a Vodafone Broadband account due to poor service

- Told my account balance was zero by Vodafone

- No letters or emails sent to advising of a "closing balance"

- Default marked on my credit file, causing mortgage rejection, hence costing me several thousand pounds extra having to go for a lender that would accept me

- Been through CISAS who have confirmed multiple failings in Vodafone customer service. However, awarded an insignificant compensation amount I am not happy about

- looking to pursue in small claims court now 

 

Any provide any advice? Thanks in advance. 

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