Advice please-rubbish Vodafone help re dropping of connection

[Shewolf1877]

I have full fibre 500 MB per second using the THG3000 router.

I’ve never had anywhere near that speed, and it’s usually maximum of 250 MB per second via ethernet.

The difficulty has always been upstairs.

The Wi-Fi has always been rubbish up there,  but the last six days it has been 0 to 30 MB per second.

I spoke to Vodafone last week he didn’t understand me when I told him I had a broken leg and couldn’t go down the stairs to look at the router.

Finally went through this today for them to tell me to upgrade to pro Wi-Fi and pay £15 a month more for the exact same speed. I only upgraded in June.

I’m not very happy with technical support. Today was just ridiculously bad and slow, repeating everything again and again that I’ve done before , finally the manager told me to buy a Wi-Fi extender I asked which one to buy and also why they couldn’t send me one given it’s their shoddy equipment that likely  at fault. 

He just said buy any one.

But it seems from other forums that not just any Wi-Fi extender will do it with this router, so could I have some recommendations please or I’m off. 

I’m terminally ill, and only go out for chemotherapy.

We can’t get to sky where we are as there is a 100 acre wood right by us, so we rely on iPlayer, Netflix, prime, et cetera. I’m really fed up. 

[CrimsonLiar]

30MBps would be 240Mbps roughly what you say you get by ethernet cable!  Or did you mean 30Mbps?

[Shewolf1877]

Currently getting 7mbps upstairs on WiFi?

I am really sorry (and excuse my ignorance) is there a difference between MBps and Mbps? 

[Cynric]

Yes, B means Byte and b means bit. There are 8 bits in a byte, so the ratio is 8:1. Fortunately all you need to do is type "convert 250mbs to bytes" into a search engine and it'll do it for you.

[Jayach]

Sorry to hear of your medical problems, broadband hassles are obviously something you don't need on top of those.

Any Wi-Fi extender should work on the THG3000, but personally I don't really like them. Better to replace the routers Wi-Fi with a decent access point or mesh.

You say you only upgraded recently, was that from FTTC to FTTP with Vodafone or were you previously with a different ISP? If you were with another ISP, how was the Wi-Fi then?

Are you on CityFibre or Openreach? If you have a 500Mbs service, I would expect you to get close to that on Ethernet, assuming the device you are testing on is capable.

[Shewolf1877]

Thanks for your reply.

Yes I had the Gigafast 200 with Vodafone. I wish I’d never upgraded. I don’t know if I am on Cityfibre or Openreach. 

[Jayach]

@Shewolf1877 

If your upload is supposed to be the same as download, you are on CityFibre, if the upload is lower, you are on Openreach.

Which extender are you getting? There should be instructions for the best place to put it.

I would have suggested one of these, it will use your home wiring to get the connection upstairs and then give its own Wi-Fi signal there.

https://www.amazon.co.uk/TL-WPA4220KIT-Powerline-Broadband-Configuration-UK/dp/B08QSK84JL?th=1

I have personally never had to use any extenders. the THG3000 works fine for me.

[Shewolf1877]

 I’ve bought this one. Just waiting for if to come. Thank you, if I have to send it back I will get the one you suggested.

I normally get upload speeds of 70 and download speeds of double to treble that.

It worked wonderfully until we upgraded in June this year. 

[Jayach]

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@Shewolf1877 wrote:

I normally get upload speeds of 70 and download speeds of double to treble that.

It worked wonderfully until we upgraded in June this year. 

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If you upgraded from 200 to 500, nothing really should have changed (except the speed). It is the same connection and presumably you are using the same router.

Did you not have the same Wi-Fi problems before upgrading?

[Shewolf1877]

Hello

No the only problems we have had is since upgrading. 
Two months ago they said there was a line fault and then text us to say it was now working and if there were any problems to contact them within three days. 

I’m hoping to get this extended up and running later.