Other broadband queries

Big price increase this year

The monthly cost of your plan will go up from your April 2023 bill. The amount your monthly plan will increase by is the UK Consumer Price Index (CPI) rate of 10.5% (as published in January 2023) to support the rise in our running costs and keep up w...

Any way to use 3rd party router and also keep the landline in use?

Hi, I am switching to Vodafone FTTP (cityfibre) on the 21st and would like to use a 3rd party router (TP-Link AX53). Is there any way to use the AX53 as the main router and retain the use of the landline? If there is no way to do this I will just use...

Moving house confusion

Hi there, I have recently moved house and have some queries, My main issue is that I have been paying a standard charge for a long time of £23.99 a month for Fibre 2. I was told when I moved that all I needed to do was to take my router with me and p...

Boosters and Ringdoor bell connection issues

I recently moved onto the vodafone pro broadband and installed two of the boosters to replace the Deco mesh system which was setup as a wifi extender. On setting up the boosters I have found that my Ring doorbell will connect to the booster nearest ...

Own Router on FTTP, 900mbps AX6600 Wi-Fi 6 Tri-Band Gaming Router

Hi Team, I've tried all sorts of settings to get this to work, I managed to get my FTTP username/password, but when i try to authenticate, it is coming up as authentication failure. Now this tells me after triple-checking the username/password it is ...

Setting Channel

Hi, I have a Vodafone THG3000 router.I have an owlet smart sock for my baby who has breathing problems which I rely on heavily. It keeps disconnecting from the WiFi randomly. After reading into it, I suspect it is to do with the WiFi channel. I have ...

TP Link TD-W9970 with newly installed FTTP Openreach ONT box

Hi..I've just renewed my VF broadband contract and as part of that, I've had a new Fibre ONT connection point fitted. My previous contract ran on the old BT type phone sockets and I connected my own TP Link TD-W9970 directly to the network via the VD...

Alexa Speaker thing

Hi all, Anyone having trouble trying to connect the speaker part to work properly? I was recently brainwashed by the guy in the store to get home broadband. The deal in the widow and on the posters stated I got a 4K fire stick and an echo dot thing 5...

Price rise spring 2023

If I sign up to V for full fibre broadband now (2-year contract), will I be hit with the 13.9% price rise in April? Major disincentive if so...

Still being billed several months after moving to new provider

Hi, Last November I moved to another provider from Vodafone. The transfer was smooth but I am still being billed by Vodafone nearly 5 months later. I tried going on chat and they said I need a letter from my new provider but they don't seem to provid...

Community home

Forum Posts

Big price increase this year

Any way to use 3rd party router and also keep the landline in use?

Moving house confusion

Boosters and Ringdoor bell connection issues

Own Router on FTTP, 900mbps AX6600 Wi-Fi 6 Tri-Band Gaming Router

Setting Channel

TP Link TD-W9970 with newly installed FTTP Openreach ONT box

Alexa Speaker thing

Price rise spring 2023

Still being billed several months after moving to new provider

VOIP

Manual WiFi channel selection on THG3000

Wi-Fi scheduling on the THG3000

Vodafone Broadband app

Shelly EM Wi-Fi Connection Issue

Static LAN W-Fi Addresses

LAN Port changing to 100mbps

Possibility to force a "weak" wifi password

Private DNS stops access to Vodafone app

moving to home with fttp