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Pay as you go

Activating

KristinaVolk
2: Seeker

Dear Vodafone Team,

I would like to ask for help with activating my sim card. I have got HUAWEI and able to see the 'Emergency calls only' on my phone. I have paid for the service and have been trying to activate it with the following :  *#1345*591664385550#. I have put the  Voucher PIN code from the obtained receipt. However, once I dialled this, I have got a pop up that 'Mobile network is no available'. I am also attaching the billing info below.
Could you please tell me what I have been doing wrong?
 
I am looking forward to hearing from you,
Yours sincerely,
Kristina
[MOD EDIT: The attachment connected to this post has been edited to remove personal information please see Community Guidelines]
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24 REPLIES 24
AnnS
17: Community Champion

Hi @KristinaVolk 

 

It look like to have added a top up through a third party and not direct with Vodafone.  If you had topped up following this link Top Up you would have avoided the added on service charge.

 

As far as activating the top up is concerned, it is probably held in a queue pending activation and will shortly be added, if you contact the third party, they should be able to confirm when the top up will be processed.  Try calling 2345, this will give information on your balance as will the My Vodafone Application here My Vodafone this will give information on your credit. 

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KristinaVolk
2: Seeker

Thanks very much for getting me back.

I have been trying to top up using the link and I ve got the problem with not recognising the number.

I have attached the screenshot below.

 

Could you please tell me what wrong is here?

Yours sincerely,

Kristina

[MOD EDIT: The attachment connected to this post has been removed due to the personal information included. please see Community Guidelines]

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KristinaVolk
2: Seeker

And I cannot call 2345 because I still see the message mobile network not available.

 

Yours sincerely,

Kristina

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BandOfBrothers
17: Community Champion

Is your Huawei phone unlocked to all Network's or locked to Vodafone so it'll accept a Vodafone UK Sim card @KristinaVolk 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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KristinaVolk
2: Seeker

I am not sure. Could you please tell me how I can check it?

 

Cheers,

Krisitna

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AnnS
17: Community Champion

@KristinaVolk 

 

Are you in the UK or abroad?

 

The SIM should already be pre activated for PAYG and only needs a top up.

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KristinaVolk
2: Seeker

I am in Edinburgh and arranged the top up, but it has been still pending probably. This has been my initial reason to contact your team

 

cheers,

Kristina

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BandOfBrothers
17: Community Champion

Where did you get the phone from ?

Is this the first time you've tried a Vodafone UK sim card in it ?

If the phone is unlocked to all networks or locked to Vodafone then it'll display the Vodafone name in the top status bar.

If it does not accept a Vodafone UK Sim card it'll say No Service or similar.

It'll also say this if a phone has been blacklisted via its imei.

A person can check via checkmend.com/uk/ 

We are fellow customers here with no account access to check your account. 

The Vodafone Social Media Team's via Social Media  can @KristinaVolk 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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KristinaVolk
2: Seeker

Thanks for the detailed message.

I can see 'Emergency calls only', which means it doesn't accept the Vodafone sim card.

 

Cheers

Kristina

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AnnS
17: Community Champion

Emergency calls only means the SIM has not been activated and will activate when it has credit and connects to the network.  Try dialing 17298 folllowed by the call button, this will activate the SIM.

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BandOfBrothers
17: Community Champion

Can you try your Vodafone sim card in another phone as a process of elimination @KristinaVolk 

Also do speak to the Social Media Team's.  

Your Vodafone Payg sim card is set up to self activate when inserted into a phone that'll accept it.

Topping up is not a requirement of activation.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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KristinaVolk
2: Seeker

Have tried and still the same 'mobile network not available', but I will try to do the same inside of another phone

 

thanks,

Kristina

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AnnS
17: Community Champion

Hi @KristinaVolk 

 

Try this for me.  Go into your settings, select connections >  mobile networks > network operators > scan networks.  Let the phone complete the scan > select an other network > wait for it to reject the request, follow this with reselecting Vodafone and reboot the phone.

 

If Vodafone network is available at your location, this will refresh the network and update the SIM. 

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KristinaVolk
2: Seeker

photo_2021-06-21_18-15-41.jpg

I can see this and once I choose any vodafone option it fails

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BandOfBrothers
17: Community Champion

@KristinaVolk wrote:

Have tried and still the same 'mobile network not available', but I will try to do the same inside of another phone

 

thanks,

Kristina


Would you let us know what happens when you do try the sim in another phone @KristinaVolk 

Also you can see what status the phone is via the checkmend link I added.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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KristinaVolk
2: Seeker

Of course I will, no worries :Smiling:

I am right now not having any spare phone, but will do tomorrow I hope so

Thanks a lot for your assistance !!!

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KristinaVolk
2: Seeker

photo_2021-06-21_21-38-08.jpg

photo_2021-06-21_21-37-56.jpg

Here is all the info about my phone

And my phone is from Belarus

Yes, this is my first time trying the UK sim card.

Hope it helps


Cheers,

Kristina

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BandOfBrothers
17: Community Champion

Hi @KristinaVolk 

 

I would suggest to remove your image showing your imei numbers to protect the phone ( flagged )

I do see two imei numbers so I assume the phone is a dual sim hybrid phone. Maybe try the sim in sim slot 2 or visa versa  !

As the phone isn't a UK one and a model not supplied by Vodafone then Vodafone wouldn't be able to provide any technical support for it.

It sounds to me either it's locked , imei barred or may not support the bands and frequencies Vodafone UK use.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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KristinaVolk
2: Seeker

Screenshot_20210622_140142.jpg

After sometime I started seeing this message

 

Cheers

Kristina 

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