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Pay as you go

Can't log into my account

3: Seeker

When i try log into my account i receive the text and put the security code in but i still cant access acount. I get an error code

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8 REPLIES 8
17: Community Champion

Whats the error code your seeing @speedy82

Is this for both your online and myvodafone app  ?

Customer Services on 191 or Live Chat can access your Account too and should be able to help. 

Try also clearing your browsers cache and data and or try another browser. 

If the app then if on android phone clear its cache and data. 

 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker

wrote:

Whats the error code your seeing @speedy82

Is this for both your online and myvodafone app  ?

Customer Services on 191 or Live Chat can access your Account too and should be able to help. 

Try also clearing your browsers cache and data and or try another browser. 

If the app then if on android phone clear its cache and data. 

 


its when i try log in to my account on my mobile and also my laptop . The app is fine. I included a screen shot 

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13: Advanced Member

I'm getting it all the time at present. The workaround described on https://forum.vodafone.co.uk/t5/Windows/Failure-login-to-vodafone-account-due-to-java-lang/m-p/25818... seems to work for me, but keeping the discipline of not using the obvious links is quite hard.

Seems to have been going on for months now. No idea why they don't fix it, as it's not a problem at our end, it's some rubbish programming at their end. I guess they don't care, or at least, not enough.

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Moderator

@speedy82 @ToniCa We'd like to get this resolved for you both so you can access your online accounts.

So we can do this, I've sent you both a private message with details to contact our team. We'll then be in touch to help.

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2: Seeker

As already reported on numerous occasions, the 'java.lang.StackOverflowError' messages have been occuring for at least 3-4 months on all three major browsers.

This appears to be a server side problem, first appearing after a website facelift. According to https://docs.oracle.com: "Cause: An exception was not handled by any error handlder (sic).
Action: Contact Oracle Support Services."

From the Vodafone user perspective it is easily overcome. After entering the security code, select OK to clear the error message, then select 'My account (logged in)' again at the top right of the browser display. The display will refressh and account access is granted. Not sure how secure the connection is at this point, but at least account management can now proceed.

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13: Advanced Member

@LDT44, I think the connection is still secure - https, also I have my security settings high, and nothing seems to get blocked.

For me, the irritation is that, if the problem hits as you log in, the links on the RH side of the screen just trigger the error again, which then has to be dismissed, so it's necessary to ignore them, and stick to navigation using the menus LH side of screen. Someone complained on a different thread a while back that it was preventing changing some contact details, but I wondered if they'd drifted right - or maybe the confirmation button was triggering the error?

Three accounts here, and a random two of them seem to be affected most of the time. Getting all of us here to deal with a response from the forum team is just too difficult, and we can manage our accounts OK anyhow, so I doubt we'll take up Natasha's offer, especially as I doubt the problem is account-specific.

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2: Seeker

Like others, I have complained to Voodoofone's CEO (nick.jefffery) about this error existing for almost 5 months. It is clearly resolvable, if Oracle's website is correct. User work around's are not the way for a global telecom company to allow account access.

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Moderator

@LDT44 - I’ve replied to your other post.

@ToniCa – I can understand your frustration with this. I’ve searched for your email via the address you’ve registered to the Community with and nothings showing.

It would be good for us to escalate your details as well, so that we’ve more examples and can help to get this fixed.

If you change your mind, please follow the steps from the private message @Natasha sent.

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