New Phone no signal

[Bobhinchooc]

I have recently purchased a new phone Xiaomi A2 which was supposedly unlocked, I have also purchased a Vodafone Pay as you go Big Value Bundle Sim, When I've put the sim into the phone it just shows as no signal. The phone recognises that the sim is vodafone but cannot get any signal.

[AnnS]

Hi @Bobhinchooc 

The first thing to do is totry activating the SIM by dialling 17298. However, if the phone is showing Vodafone UK at the top, it should be connected to the network. 

 If you have just purchase a BVB, it will usually activate at midnight on the day it was added, if you have only just added the BVB, the bundle may not have started and you would need additional credit to make a call.

There is further information for you here:  PAYG Support  

If there are still problems tomorrow morning, live chat will be able to help or return to the thread and the Social Media Team on this link Contact Us will be able to help.

[BandOfBrothers]

Hi @Bobhinchooc 

The first step is to ascertain if the phone is actually unlocked or not @Bobhinchooc 

Who supplied the phone ?

Who supplied the phone ?

To see if your Vodafone sim card is activated can you try it in another phone.

i.e a spare or friends phone etc.

🌈 Stay Safe  🌈