number disconnected
hi,it seems my number has been disconnected. is there a way to get it back? thanks
Pay as you go
A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).
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Forum Posts
New Prepay sim, auto Bundle without requesting
Yesterday I arrived at Gatwick and bought a new sim, the app wasn't working so I called and thought might as well add £50 so I don't run out. I tried to pick the £15 bundle but the system went offline for a while with an error message on the app, the...
always broken
why is the top up line always broken in the small hours its always happening and i think for a massive company like vodafone its totaly wrong
URGENT - PAYG SIM invalid - need reactivate - thank you
Hello, this is urgent as I am travelling outside the UK and suddenly find my "pay as you go" SIM "invalid". My friends and family use this number to contact me. I have been using this sim for almost 10 years although not been using it very frequently...
Changed big value bundle.
Hi,I changed my big value bundle a couple of days ago from £5 to £10, I keep getting texts saying my old £5 bundle will renew tomorrow. My account dashboard shows my allowances for both bundles and says it will reset tomorrow, but that was my old bun...
I need help
I’ve just brought a pay as you go sim. And I chose a £30 a month plan however when I checked my coda phone app it’s saying I will be charged the £30 a month and £1 a day for unlimited calls and text which I have in my 30 day bundle. And apparently I ...
Activation
Hi, I activate my VOXI SIM card using a promo code. but the SIM is not active and the promo code is invalid now. It keeps saying emergency call only and do not let me use data or send any massages. I completely know the password I set. but I do not h...
FALSE ADVERTISING!!!! (Data allowance)
This is an absolute joke and will be reporting you to trading standards!!!!Your 2345 number clearly states £30 BVB = 300GB of data.I purchased this today and only got 100GB.I called customer services and did web chat to be told “oh this is a mistake,...
Voxi data usage not updating!
So, I have a plan on Voxi, £10 for 30GB, I have 10 days left of this months plan but according to my Voxi account I still have 30GB remaining, I’ve even asked CS how much data I have left and they also said I have 30GB..I use my phone a fair amount, ...
Wrong transaction
Hello, I accidentally made a wrong transaction top up my credit. It now says transaction pending (active card check). Would I be able to cancel this payment please? Thank you!
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