cancel sim card order

[Abousmer]

I have accidentally ordered and purchased a few minutes ago a sim card with triple data, thinking that the triple data offer was going to be implemented to my current phone number a new big value bundle with triple data. I would like to cancel the order of this sim car how is that possible? 

Thank you 

[BandOfBrothers]

If you've purchased a top up with the new Payg sim card then contact Customer services via Contact-us or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries and they'll guide you.

Your Bank or Card issuer may also be able to help.

If you haven't paid for anything yet then just keep the Payg sim card in case you need it later. It may have an expiry date on the packaging.

Or gift it to someone you know or dispose of it.

[AnnS]

Hi @Abousmer 

When you receive the SIM there should be some return information in the package.

Vodafone returns policy is here but it does not mention PAYG: Returns 

The other alternative is to use SIM for 30 days and if you don't top up it will expire.