Ask
Reply
Solution
06-11-2020 11:17 AM
I have had home broadband for a while. I recently took out a 2 year mobile contract via mobiles.co.uk.
So now I have 2 accounts. And also I haven't had the £5 off a month on my broadband for signing up to a mobile contract.
I spoke to the live chat people. They told me to fill in this form https://www.vodafone.co.uk/vodafone-uk/transfer-of-ownership/form/
I did that almost a month ago. Nothing's happened. Please help.
09-11-2020 03:27 PM
Hey @JamesFoster
I understand how much easier it is to have all of your bills in one place. That's the correct form, if you could contact our Social Media Team, they'll be able to take a look into what's going on, You can find out how to contact them here
Let us know how you get on!
11-11-2020 08:13 AM
Thanks,
But I don't use Facebook or Twitter. And the Live Chat window is a chatbot.
11-11-2020 11:02 AM
It's worth setting up a Twitter account for contacting all customer services channels. It's a very effective way of interacting and most will respond very quickly. They know that, if they don't help you, you can put a lot of stuff in the public domain. (Account specific discussions will always be private)