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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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upgrade to new phone (keep existing airtime plan)

If i upgrade to a new device but have not yet paid the rest of my current device plan off, what happens if i trade in? do i still have to pay the remaining balance off my device plan myself? as it says any trade in value would go towards airtime or o...

Contract not yet fulfilled - more than a month now

Good morning. I have been a customer with Vodafone for more than 15 years. It is appalling no one can help with a pay-monthly contract I renewed. Numerous calls and chats with customer service and not much help.I renewed my vodafone contract in Octob...

vkiran77 by • 2: Seeker
  • 656 Views
  • 1 replies
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Roaming Mobile Data not working after phone update

Hi I have a UK sim but I've been in Spain for a few weeks with no issues using the service. Today my phone (Samsung S9) did an update, after which I cannot connect to mobile data. I contacted support and they recommended various ways to try to get it...

Phone not working in Greece

Hi all.I need advice and some confusion clearing up please.Currently in Greece and upon landing I immediately received a text saying that I had hit my spend cap (had not done anything at this point and was still on the plane), however, on my account ...

MI55 by • 3: Seeker
  • 1886 Views
  • 6 replies
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Sim not provisioned

Hello. I received my work sim and phone (Samsung A13) last week and it just says SIM1 not provisioned. Any help please? 

upgrade

I am getting better deals for Vodafone contracts from third parties then direct from vodaphone, how does this work? Also when I try and check if I can upgrade I get refusal from  the 3 different third party websites. I am not tied into any contract w...

leo450 by • 2: Seeker
  • 1070 Views
  • 3 replies
  • 0 thanks

Credi report error

I left vodafone 12 months or so ago and noticed an 'unpaid' charge from them on my credit file. I've since called and paid the £25 balance but my credit file still hasn't been updated by them and its been months. I'm about to lose my house over this ...

8 Day Pass - Are those days consecutive?

Can anyone help with the below?:Does the 8 day roaming pass work consecutively or is this any 8 days? Vodafone customer services are telling me it's any 8 days.If it is any 8 days (non-consecutive), do those 8 days last for a certain period of time l...

Rob2020 by • 2: Seeker
  • 857 Views
  • 1 replies
  • 0 thanks

Bill monthly saving following trade in

I am receiving a montly saving for a new Evo plan following trade in. This makes my bill -£7.90 each month, meaning that I am in credit each month.There is no info on what happens to this credit each month. I presumed I would recieve it back to my ba...

Old account billing/default Issue

i have an issue with a Default from vodafone that has falgged up on a Security Vetting check for a job application, this is for an old account/bill that i was never able to resolve despite various calls with vodfone etc, no attempt to recover the deb...

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