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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Late payment fee

I have 3 separate lines with Vodafone, so my monthly bills are expensive. My bank recently closed my account without notice, so my direct debit payment didn’t go through. When I realised I paid my bill with my debit card, only to receive a text from ...

Default payment appearing on account closed with 4 years.

Contacted Vodafone chat who have no record on this but am looking to contact the credit team direct to confirm this and get an email confirmation if so as for it to be removed from my application, I do have the copy of the chat with the chat person b...

ECKY86 by 2: Seeker
  • 938 Views
  • 3 replies
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Vodafone Customer Service

Hi everyone,I'm in need of help. A few weeks ago, my partner received a text saying that her mobile and our broadband were due for renewal. She called up, arranged the new contracts and an engineer to get full fibre. On the date the engineer was due ...

SamBrett by 2: Seeker
  • 951 Views
  • 2 replies
  • 0 thanks

Payment on closed account

My closed mobile  account still has an outstanding payment against it.However the account is locked and I can't make a payment.I have ported my number to a new provider some time ago.There is now a flag on my credit rating.Thanks

False default ruining credit history

I am extremely upset.I ended my my contract with Vodafone however they continued to charge me an amount I didn’t owe. This has now defaulted on my credit history under REPOSESSION! and makes it extremely difficult to get a mortgage or credit cards. P...

pay off contract early

hi,  I'm been with Vodafone since Feb 2023,  since 14th nov 2023,  I've not been able to access my online account, when I try to log onto my account, I get the error message "An unexpected error occurred when trying to log you in. Please wait a momen...

Anonymous by Not applicable
  • 642 Views
  • 1 replies
  • 0 thanks

Resolved! Unrecognised phone number in my account

Hello,I am a Vodafone customer for the past few years. Recently I tried logging into my account on Vodafone website and after entering my e-mail and password correctly, I was then asked to select a phone number to send a security code to.There are th...

mtbykn by 3: Seeker
  • 1547 Views
  • 1 replies
  • 0 thanks

Sim saying no service 4 days after number transfer

Hi I transferred from Three to Vodafone well VOXI really wish I did not now but they are owned by Vodafone and my number transferred over around 4 days ago my Three sim had stopped working as expected but my Vodafone one also did it was working fine ...

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Resolved! Sim Card not Active after 24 hours

Hi all. Got my mum a new vodafone contract last week and her sim came Monday. Put in several phones but no signal or service? Her number ports from EE on Friday (12th). Have they changed the process where the sim is issued with a temporary number and...

Wifi calling on Pixel 6a

Morning, Just got a new Pixel 6a. How do I turn on Wifi calling? It is turned on in my account, but the option to turn it on just doesnt appear on my phone anywhere. Thanks.