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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Upgrading phone

I want to upgrade my phone but my sim plan is still valid till next year. I found a plan on mobile.co.uk for a new phone. If I took this would I still be paying for my other sim too ? And am I able to transfer my old number. 

How to decrease Data Roaming Spend Limit?

Hello, I have 2 pay monthly lines. I'd like to decrease thee "Data Roaming Spend Limit" from 250 pounds to 30 or something. I looked in my account on both my PC and android app. It askes me to call 191, which I did but the automated service asked me ...

Moving over to Vodafone

Hi, its been 3 months with my new connection with vodafone. I am currently with another network and its has very poor signal in the place I live. Vodafone has reasonably good signal. I would iike to move my primary number to this new connection with ...

Swapping esim to unlocked phone

HiI currently have a pay monthly e sim contract with vodafone with a phone plan with vodafone also. I would like to purchase a new phone sim unlocked s24 Ultra (not via vodafone). Will I be able to move my vodafone esim onto the new phone, even thoug...

Order on hold

I placed an order on thr 25th January for a watch using one number with a new contract for vodafone.Initially it wouldn't go through, but an advisor was able to place the order for me.3 days later, the order still said in progress. I was assured it w...

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Not receiving Santander one-time passcode (OTP) messages

I've got a frustrating problem with not receiving OTP messages from Santander, for a new account I've opened. Having spoken to both Santander and Vodafone, both are saying "everything is fine" and that it's the other party's problem, and I'm stuck in...

Resolved! Can not access VeryMe rewards

I’m exhausted with Vodafone since switching my number from Vodafone PAYG to a Vodafone pay monthly account 4 weeks ago, i have not been able to access veryme rewards. i have spoken to customer services, they admitted they do not know how to help but ...

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