Account Merge

[JamesFoster]

I have had home broadband for a while. I recently took out a 2 year mobile contract via mobiles.co.uk.

So now I have 2 accounts. And also I haven't had the £5 off a month on my broadband for signing up to a mobile contract.

I spoke to the live chat people. They told me to fill in this form https://www.vodafone.co.uk/vodafone-uk/transfer-of-ownership/form/

I did that almost a month ago. Nothing's happened. Please help.

[Stubbo]

Hey @JamesFoster 

I understand how much easier it is to have all of your bills in one place. That's the correct form, if you could contact our Social Media Team, they'll be able to take a look into what's going on, You can find out how to contact them here 

Let us know how you get on!

[JamesFoster]

Thanks,

But I don't use Facebook or Twitter. And the Live Chat window is a chatbot.

[hrym]

It's worth setting up a Twitter account for contacting all customer services channels.   It's a very effective way of interacting and most will respond very quickly.   They know that, if they don't help you, you can put a lot of stuff in the public domain. (Account specific discussions will always be private)