Bill payment on wrong month

[mikebbisgreat]

Firstly hi. 

I've never had so many problems with chatting with so advisor on the live chat. I am unable to call due to work circumstances and text/typing gives me longer to reply.

Anyway I was late paying my bill (which is fair) but due to my bill being paid late. Its actually paid my NEW bill that got created on the 1st September, I paid on the 2nd September. 

So now Vodafone thinks that I haven't paid my July bill and demands I pay it. I spoke to several clueless advisors and l have simply lost my mind typing the same thing.

The payment I made was for my July bill that was due on the 22nd August. As mentioned above, I did unfortunately pay late and will probably have a £5 late fee to pay at some point. But I paid the bill to cover July. The payment for August bill isn't due until the 22nd September!

Why would l pay for my future bill and leave my old bill? What sense is this. Can it not be "swapped"? Surely a computer can calculate that I'm upto date with my payments. 

It's simple math, there's 12 months in a year, I've paid 8 months worth, the 9th isn't due yet, the final figure would be identical. If you put each monthly payment into a spreadsheet my actual outstanding balance would still be the same zero! (or £5 late fee as it may be now) 

Some assistance would be great as I will likely get cut off and I don't think I could login to live chat anymore and waiting until Saturday seems too far away. I want it sorted!

 

 

Many thanks. 

On an unrelated topic, it took over 2 and a half hours to terminate my mobile broadband today in live chat. That also includes the fact I can't be too attentive whilst working but enough as to not disconnect. Simply because the help desk support. I've come across some nice ones and ones that understand but lately it's been absolutely terrible. 

[Gemma]

@mikebbisgreat - thanks for your feedback with how long it took to cancel the line. I’m sorry for how long you’ve had to spend chatting to us while working.

My team can look at your account and the way that the payment’s been allocated against the most recent invoice. We’ll just need to take your account details securely. Please come and talk to us through Social Media.