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04-01-2022 01:38 PM
Hi Vodafone, my previous pay monthly contract ended in December and I had got a new monthly contract through mobiles.co.uk. I have received my new sim card but I would like to keep my old number from the previous contract. I still haven't cancelled the previous contract.
I spoke with a member on the online chat they gave me this link
https://www.vodafone.co.uk/paym-to-payg-form/ . I did this but when I went back it said from pay monthly to pay as you go. So that just confused me even more and I thought I was doing something wrong.
In addition to this, on my Vodafone account, I have my new contract and old contract in the same place. I would like to replace the new contract number with my old one. Is this possible? And then afterwards, cancel the old contract. Please help me this is very urgent!
Thank you for your time,
Kulendran
04-01-2022 01:50 PM - edited 04-01-2022 02:29 PM
Hi @kulendran
If you use the forum search facility there are some examples and how this can be solved.
There are two ways to get this solved.
Hope that answers your question.