Can't make payment towards contract

[jackg2009]

Hi,

When I log in to 'My Vodafone' and select Billing > Manage your device plan > Make a payment > I receive an error: 'We're working hard to fix this issue, so please try again later'.

This has been like this for over 2 weeks now. I attempted to make the payment via live chat, who said on 2 separate occasions it would be taken, but it wasn't. Has anyone a fix/work around?

Thanks,

Jack

[BandOfBrothers]

There was thread recently @jackg2009 as to where a person wanted to pay off some of the handset part of their Evo Contract but it wouldn't let them, and they had a similar pop up to yours.

I think in that thread it was assumed that as the contract hadn't been taken out too long ago they needed to let the first payment take place.

If generic troubleshooting such as clearing app cache and data or cleaning the browsers cookies and history cache files does not resolve this and Live Chat haven't been able to help , and you still want to make an extra payment then I'd suggest to call customer services on 191.

There is no account access via your post here unfortunately but the Vodafone Social Media Teams via Facebook messenger or Twitter DM should be able to check your account. 

Contact-us-for-account-specific-queries. 

I wish you all the best with this situation.