Cant activate youtube premium

[ddddddd]

'It looks like you have an active YouTube subscription.' message popping up. Cancelled my original subscription and it expired  16th of september, but message still keep popping up. 

[Tal]

Hi @Buckles, I'm sorry to see that the issue has still not been resolved for you and your complaint has not been handled the way it should. Please contact us on social media so we can get your complaint raised for you and check on any updates with your issue.

[Buckles]

I bring good news! Today I spoke with Mohamed who was able to reset my account and I now have YouTube Premium.  

Unfortunately I did have to raise a complaint but to their credit, Vodafone responded the same day. Mohamed was able to tweak something that the call centre staff couldn't do. I then had to log in on an incognito tab in Chrome and it all worked. I am being refunded some of the charges where I was paying for the entertainment pack and not able to use it.  

If you are still waiting, there is a solution. I would urge you to raise a complaint via the online form and it will be sorted out for you. It's a pity that it has to become a complaint to get it sorted but I'm so glad it has been. 

Good luck everyone! And top marks to Mohamed 😁

[Macfadd77]

Great news . Mine was also fixed after a week of waiting. Not exactly sure what they did but was sent a new link to click on and it all magically worked again!!

[RvI123]

For 12 months or 24?

[Macfadd77]

24 months