Hi Vodaphone
I had a two year contract with you and when it expired I immediately switched providers. Access to the app was cut off. As I couldn’t log in, I waited for any final bill from you. None was sent. A few weeks later I called and discovered there was in fact £13 outstanding which I paid immediately while online with the rep. The rep acknowledged I hadn’t been sent a final bill and waived the £5 late fee. A few days later I got a letter from a debt collection agency saying Vodaphone were chasing me for the whole bill but to ignore the letter if it had already been paid.. I replied saying the bill had been paid and to check with Vodaphone. A few weeks later I got another letter from the agency saying Vodaphone were now chasing me for just £5 (presumably the waived late fee). I got back in touch with Vodaphone who said to ignore the letter as there was no bill and no money was owed. They gave me £5 to apologise and assured me that they would not be recording a default on my credit history. I have the Vodaphone transcripts of all of these conversations.
Today I was notified that Vodaphone recorded a default on my credit history.
So how do we fix this Vodaphone?
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