Data plan is not working

[Clauds]

Hi! I just recently avail a mobile device plan 2 days ago (iphone 13). The phone was successfully delivered but my number hasn’t been transferred to vodafone. It was set on October 14 but until now, I have no network at all. So basically, I can’t use my phone without a wifi when I’m outdoor.

In addition, I have a broadband account under vodafone since last year and used the same email address under my new mobile device plan as I thought it will be easier to access both in one account, however, I can only access the broadban account in My Vodafone app.

Can someone explain what’s going on and how can these issues be resolved?

thanks!

[Farai]

Hey there, @Clauds. We'd be happy to take a closer look at the account and help you get to the bottom of what's going on with your new service, so we can get the ball rolling on this for you, please drop us a DM/PM on Twitter or Facebook here 👍