Deleting Old My Vodafone Account

[HamsterHam]

I was with vodafone years ago and had a My Vodafone account. I have rejoined and have a new My Vodafone account.

How do I delete my old username/account? No one on the chat seems to be able to do it even though I have wasted over two hours on chat trying to get people to do it.

Thanks.

[lazanq]

What do I have to do to get my Online Account deleted/cleansed !!!? I called and chatted about at least 5 times with Vodafone and every time I've been told it will be done in 24-48h and I am losing patience now. I moved my number from one card to another and my online account is totally messed up: I don't see my real plan date and charges, I can not access some settings. I need it shut down so I can open a brand new with the same email address !!!!! Is it too much to ask I don't get it

[Andy]

Hi @lazanq 👋 Sorry to hear of the issues you have faced with this, you should receive a text once this has been completed. As we have no account access here we are unable to check your account, if you can drop us a message by following the link here and one of the team will be happy to take a closer look at this.

[TomNorth]

I had a dongle (which never used) and the contract was cancelled. and I just checked my credit report and it is still showing I had a account (even though the balance is £0) - I believe it improves credit rating if all stopped contracts no longer show up (hopefully that makes sense). How do I do this please

[USER0125]

I also have two accounts on vodafone and would like to delete my old account. Can someone help, because the tech support people I have talked to all tell me different things. None of them seem to have a clue, due to their broken english.

[Andy]

Hi @USER0125 👋 We can help remove your old online account, however we are required to hold on to some details for your main account. So we can discuss this further with yourself, please reach out to the social team here and we can help with this.