Device Plan Overpayment

[crazysailor]

Hello, I appear to have overpaid my device plan. I made the final payment then a direct debit has also been taken. Has anyone else had this situation before and any idea how I can get the money back? 

[AnnS · Accepted solution]

Hi @crazysailor 

When you make a manual payment it has to be done at least 7 working days before the direct debit date, any longer there direct debit will be active at the bank and there won't be anything Vodafone would be able to do to stop the money leaving your account.

Providing the direct debit is still in place you shouldn't have anything to worry about and will find the overpayment credited back to your bank.

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