How hard can it be to get a sim card for my wife on my account?

[trickydicky30]

I have spent the best part of a month trying to get a sim card for my wife on my account.

I have an almost perfect credit record but have had some problems with the so called "authorities"

There is no credit risk to Vodafone whatsover but very very strangely i fail a credit check but when i query it with the credit authorisation department they say it is now fine but i cannot speak to a human.

Please all i want is an extra sim on my account

[BandOfBrothers]

Hi @trickydicky30 

Unfortunately Vodafone UK are unable to provide a reason as to why a Credit Check has not been successful as their systems only show an acceptance or declined status.
They advise to contact one or more of the Credit Houses, Experian being one, in order to check that nothing wrong has been recorded there.
It doesn't always come down to a credit score problem, or a certain time at the address. As a quick example, it can be due to the amount of incoming to outgoing payments. If a customer has a mortgage and a car and something else on finance, then something else for the kids which is paid monthly, the credit check is ran to see if the customer can pay the finance (monthly cost) based on other payments per month. 
To add even a clear Credit File with good Credit Score does not guarantee acceptance. It's also good practice to let 90 days elapse before making another application in order to let the Credit Score recover.
Vodafone's help page is https://www.vodafone.co.uk/privacy/credit-checks

how long have you had your contact with Vodafone  ?

You could ask Vodafone to do a manual Crefit Check to see if that way works.

[trickydicky30]

I want to speak to an actual human being who can authorise this.

I do not want to waste any more time listening to crappy music while on hold.

[AnnS]

That's very strange @trickydicky30 , unless you were wanting a contract with a phone on an Evo contract, here Evo as an existing customer you would have already been credit checked for an additional SIM only line, it shouldn't be necessary to do any additional credit check, There is further information  for you here: Enjoy exclusive discounts when adding an additional plan to your account 

It sounds like you need someone to look at your account and get this solved for you.  By coming to the forum you have found the Social Team and they can be contacted here: Contact the Social Team 

[trickydicky30]

Do i actually get to speak to a real human or yet another useless bot??

##~## how hard can this really be?

[Evie]

Hi @trickydicky30 - I understand how important it is to get this sorted. If you message us on social media select 'Message an adviser' when prompted to get through to an agent. We wouldn't be able to process a new connection over social media however, this would need to be completed with our teams on 191 or livechat.

[trickydicky30]

Just how many times have i tried to speak with someone 

About 10 times

Time to give up and go elsewhere

You cretins have wasted a whole day of my time

[MarkD]

Hi @trickydicky30, did you send us a message on Twitter or Facebook? If you did, were you connected to an advisor and did you include your Community username as part of the message?