MMS not working... agsin and no 24hr customer service

[Lonelad]

I have MMS included in my package. My phone, an iPhone XS Max suddenly stops sending MMS msgs, I have to call Vodafone (now there is no 24hr customer service even though the call lone acts like there is but just disconnects you when you follow any prompts (really shady if you ask me)). When they disable MMS it works for a bit then stops... when I call them rhey DISABLE the MMS service and it works. When rhey re-enable it then stops. What kind of outfit is Vodafone now? It’s worse than when I was with 3. I just want to cancel my contracts (especially with the service hike going above the agreed API increase)z. I’m also disabled so have trouble typing and really need dedicated 24hr support, what happened to the really nice people in the Egyptian call centre at night? 

    I tried the ‘TOBi’ option and just got the convo cancelled. I’m disabled and now can’t send pictures messages to get help from my caterer for stuff. What a pathetic company.

[BandOfBrothers]

That's strange with what's happening with your mms feature @Lonelad 

> How-do-I-set-up-my-phone-for-internet-access-and-picture-messaging-MMS. 

I assume you also have a good stable 3G data connection which is also needed.

Live Chat is a 24/7 support option so once an agent is free they should engage with you.

Leaving the Chat window open while an agent becomes available is best practice.

MMS on an account sometimes needs provisioning to work so I'd ask customer services on 191 or Live Chat to do that.

The Vodafone Social Media Teams via Facebook Messenger or Twitter DM can check your account settings too. 

> Contact-us-for-account-specific-queries. 

Alternatives to mms are imessage if the other person uses an iPhone.

Or WhatsApp or Facebook messenger as these dont have file size restrictions like mms from a network does, or perhaps good old fashioned email.

You can cancel your account at anytime you wish however if your still within your contractual term then Vodafone can apply an Early Termination fee.

> Cancel your account. 

" Text INFO to 85075 and we'll text you back with the amount you need to pay, as well as what to do if you have other services with us. "

In regards to the RPI please ask Vodafone Customer Support to chefk this if you think it's wrong.

> Annual Price Adjustment. 

I wish you all the best.   

[AnnS]

Hi @Lonelad 

To add to what has already been written.

Customer Services closes at 8 pm but you should still be able to speak to live chat 24 hours for something urgent, appreciate you have tried the ToBi option.

You don't mention the error message you receive. When you send an MMS, you should see a green bubble, if you see a blue bubble the message will have been sent as imessage.  Unless you have already turned off  imessages give this a try and turn on MMS in your message settings.  This will force the phone to send as MMS.

Hope you find the reason for being unable to send your MMS.

[Lonelad]

Just to clarify, I am physically disabled not mentally. 
    So I may have trouble writing but I don’t have trouble with basic things like understanding how MMS or  iMessage services work.

   I clearly stated that I had been in touch with Vodafone as they DISABLED my MMS service to trouble shoot it and it then started working to work again on my handset. When it was re-enabled it stopped.

     I was posting to see if anyone else had experienced similar issues as the problem did not fix after extensive troubleshooting (which by explaining Vodafone had been working on the problem would suggest the tech department where involved).

I get one to two messages from Vodafone a month telling me there are problems with my local cells and the problems with MMS started after what appears to be a test of an RCS messaging service on my local cells, the service is similar to the custom enhanced messaging services provided by Apple and Google but uses an OMA industry standard that has cross network and platform continuity. At one point earlier in the year my handset was able to send high resolution videos that were up to 2 and half minutes long and I could also send high bitrate M4a files up to 3 minutes long to both android and apple handsets where the text to the messages had a green background or as you put it “green bubble”. After this test finished I started to have MMS issues so wonder if it may be linked.

Clearly there is more going on with my local cells than the  typical ‘upgrades’ that normally occur. I live I an area with multiple hi-tech entertainment venues and suspect Vodafone is using the area to test out sort of RSC service or for the layperson an MMSv2 type service. While this is long overdue it shouldn’t affect my contracted services but clearly at one point it did. 

    When did 24/7 telephone support end? It was one of the main reasons I am with Vodafone. I care not for any online help. I have difficulty typing (do not even suggest dictation) and talking on the phone is the only reasonable option for a lot of disabled people. In my professional life I am a disability and equality advisor and I believe cancelling the 24/7 disability assistance line doesn’t provide accessibility options needed by disabled customers and may well contravene the Equality Act as it is putting people who have difficulty typing at a ious disadvantage when compared to able bodied customers who can use the frustratingly slow ‘ToBi” online service. I’m sure like me, many disabled customers are with Vodafone specifically because there is, or was 24/7 phone support running out of Egypt by extremely knowledgable agents. My limited experience of the web based support ;apart from it being slow and a challenge for me to use) has agents that are not very knowledgable so was a complete waste of my time.

The fact that the phone support line at no point says it is closed is also an issues. To get through to a person in the past was a hidden option (I assume to deter its use) bow it doesn’t state that phone support is closed. This is very deceptive. 
    If you are saying there is a way to verbally talk (personally I wouldn’t classify relay chat service as ‘talking’ to someone) then please let me know how this is done after 21:00.