Outstanding bill from 2019

[Len1]

Hi,

I have not had any type of contract or PAYG account with Vodafone for several years but have noticed an outstanding bill for £16 according to my credit file and as I was not aware until now I am looking to settle the account so I can at least change the default debt to settled.

 I am having no luck through the standard customer service routes as I have no Vodafone telephone number and was hoping this forum could help by pointing me in the right direction?

Many thanks,

Alex

[BandOfBrothers]

You've certainly come to the right place for advice  @Len1 

As there is no account access via this forum please contact the Vodafone Social Media Team's via Contact-us-for-account-specific-queries and they'll look after you.

There is the option to call 0333 3040191 and ignore the prompts to input a mobile number and eventually it should change to pass you through to an agent.

I wish you all the best with this. 

[Farai]

In order to locate the account we would need some account details linked to that account when you had it with us. I'd recommend that you drop us a message here via Social Media with any information you do have available. Once we have some more information, we'll get the ball rolling in the investigation for you 👍