Porting issue

[CoCoLouisa]

I Ported my number successfully from Sky to Vodafone in February 2022; but I haven’t been able to receive an access code from GOV.UK OR FROM NHS. 
I can receive text messages normal numbers and also from Vodafone themselves! 
I can send messages fine. 
I’ve tried everything possible as advised from the customer service& tech team. 
They suggested I get into contact with the porting team? 
Can anyone else help me?

[AnnS]

The port has successfully completed @CoCoLouisa the problem is with OTP's

The best thing to do is to drop the Social Team a message and they will investigate here: Contact Us There is always the Complaints process Complaints 

[BandOfBrothers]

@CoCoLouisa 

Did you get this sorted and if so how was your issue resolved ?

[CoCoLouisa]

Nope; I’ve spoken to customer service & tech team & nothing has been resolved 

[AnnS]

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@CoCoLouisa wrote:

Nope; I’ve spoken to customer service & tech team & nothing has been resolved 

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You may have accidentally marked my answer as your solution @CoCoLouisa , it is definitely not quite solved and I have removed the solution. Follow the link to the Social Team, they will have much more success and definitely get this solved for you with the correct solution.

[BandOfBrothers]

That's disappointing to hear @CoCoLouisa !

One option could be to ask Vodafone to reset / flush your account 2hich removes your connection from the network and then reconnects everything back up.

[AnnS]

This is more than likely due to the security set up and to prevent phishing @CoCoLouisa  You can try deregistering and reregistering the number with the companies where you are unable to receive the OTP and re add the device and number as secure.

I would recommend taking a read of this previous thread it may be going to a few years but the information is valid https://forum.vodafone.co.uk/t5/Pay-as-you-go/Not-Receiving-OTP-from-anyone/td-p/2630300

If you use the forum search facility you may also find other threads with the same issue.

The advise is to drop the Social Team a message and they will investigate and get OTP's delivering for you.