Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Porting issue

CoCoLouisa
2: Seeker
2: Seeker

‎19-06-2022 02:50 AM

I Ported my number successfully from Sky to Vodafone in February 2022; but I haven’t been able to receive an access code from GOV.UK OR FROM NHS. 
I can receive text messages normal numbers and also from Vodafone themselves! 
I can send messages fine. 
I’ve tried everything possible as advised from the customer service& tech team. 
They suggested I get into contact with the porting team? 
Can anyone else help me?

0 Thanks
6 REPLIES 6

AnnS
17: Community Champion
17: Community Champion

‎19-06-2022 04:51 AM

The port has successfully completed @CoCoLouisa the problem is with OTP's

 

The best thing to do is to drop the Social Team a message and they will investigate here: Contact Us There is always the Complaints process Complaints 

BandOfBrothers
17: Community Champion
17: Community Champion

‎19-06-2022 05:20 AM

@CoCoLouisa 

 

Did you get this sorted and if so how was your issue resolved ?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

0 Thanks

CoCoLouisa
2: Seeker
2: Seeker
In response to BandOfBrothers

‎19-06-2022 05:27 AM

Nope; I’ve spoken to customer service & tech team & nothing has been resolved 

AnnS
17: Community Champion
17: Community Champion
In response to CoCoLouisa

‎19-06-2022 05:33 AM

@CoCoLouisa wrote:

Nope; I’ve spoken to customer service & tech team & nothing has been resolved 

You may have accidentally marked my answer as your solution @CoCoLouisa , it is definitely not quite solved and I have removed the solution. Follow the link to the Social Team, they will have much more success and definitely get this solved for you with the correct solution.

BandOfBrothers
17: Community Champion
17: Community Champion
In response to CoCoLouisa

‎19-06-2022 09:14 AM

That's disappointing to hear @CoCoLouisa !

One option could be to ask Vodafone to reset / flush your account 2hich removes your connection from the network and then reconnects everything back up.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

0 Thanks

AnnS
17: Community Champion
17: Community Champion
In response to BandOfBrothers

‎19-06-2022 09:39 AM - edited ‎19-06-2022 09:40 AM

This is more than likely due to the security set up and to prevent phishing @CoCoLouisa  You can try deregistering and reregistering the number with the companies where you are unable to receive the OTP and re add the device and number as secure.

 

I would recommend taking a read of this previous thread it may be going to a few years but the information is valid https://forum.vodafone.co.uk/t5/Pay-as-you-go/Not-Receiving-OTP-from-anyone/td-p/2630300

If you use the forum search facility you may also find other threads with the same issue.

 

The advise is to drop the Social Team a message and they will investigate and get OTP's delivering for you.

 

 

 

 

0 Thanks