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22-01-2018 07:24 PM
I’ve been trying to log into my sky sports TV package for two hours now and no joy.
keeps coming up with “We cannot match your details with error code 80002” when I click into I have mobile TV via Vodafone. I have done everything! Changed sign in detils, turned phone off, re launched app, turned off WiFi EVERYTHING! And still nothing. My Phone is IPhone 8 and yes I have checked to make sure no updates are to be had.
10-01-2019 07:45 PM
27-09-2019 04:54 PM
I'm having this issue all day today and can't get it resolved, even after speaking to two agents.
01-10-2019 02:05 PM
Hey @Stephencostello - have you tried clearing your app cache and cookies? What phone are you using at the moment? If you're unsure how to do this just let me know, or check out our Device Guides for more information.
05-01-2019 09:13 AM
Same problem here.
Can you send me a private message also to get this sorted please.
07-01-2019 01:24 PM
@Boneville1 I'm sorry to hear you're also having a problem with your Sky Sports subscription. I've sent you a private message with information on how to get in touch with us. We'll then be able to help you further 😊
09-10-2019 04:29 PM
Please pop us a message on Facebook or Twitter @seamusf7. Our team will be able to take a look into what's causing this error and resolve things with your Sky Sports TV app.
By ensuring you include your Community username and link to your post as well as your full name and mobile number, you won't need to repeat your query to us.