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Pay monthly

Suspended contract due to outstanding bill

2: Seeker

I had an outstanding bill which I couldn’t pay ive now made the payment yesterday but my phone isnt back on yet still showing it’s suspended any idea how long it normally takes to restore connection?

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17: Community Champion

If the payment has cleared @Brittxx service usually returns fairly quickly but may take up to 24 hours.  Usually a turn off and back on does the trick.


It sounds like you need confirmation for when your service will be back online, if you would prefer to speak to the Social Team through Twitter or Facebook channels as an alternative to Customer Services or live chat, follow this link: Contact Us 


The late payment would be reported against your credit file as on this link: Help and Support 

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17: Community Champion

Hi @Brittxx 


Live Chat would be the fastest way of getting your account status checked.

Current Phone >

Samsung Galaxy s²² Ultra 256gb.


Secondary Phone >

Samsung Z Fold³ 256gb.

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