If the payment has cleared @Brittxx service usually returns fairly quickly but may take up to 24 hours. Usually a turn off and back on does the trick.
It sounds like you need confirmation for when your service will be back online, if you would prefer to speak to the Social Team through Twitter or Facebook channels as an alternative to Customer Services or live chat, follow this link: Contact Us
The late payment would be reported against your credit file as on this link: Help and Support
