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Pay monthly

Text Message from 'Vodafone' - Unable to Process Payment

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emmablue29
2: Seeker

I received a text message the day before my Pay Monthly DD was due to go out: 

 

[VODAFONE]: We are unable to process your latest payment. In order to avoid fees, please update your information via: (link to a website). 

This text came from a mobile number: 07985456797

 

I'm fairly confident it is a scam... but coincidently my DD has not gone out of my bank even though it is due. I have logged into my Vodafone account and it says my bill is 'paid' but again, still waiting for money to leave my bank. 

 

Has anyone else ever received similar text or perhaps can advise that it is actually genuine? I don't want to receive missed payment mark on my account! I have reported it to the Vodafone scam text service (7726).

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AnnS
17: Community Champion

Hi @emmablue29 

 

If you enter the number on this link :Is Vodafone calling? you will see that this is not a Vodafone number.

Definitely phishing and a scam.

 

As far as your direct debit it is concerned it will be collected on the day it is due or just after and you will probably find it is claimed by Vodafone at midnight tonight.

 

Any problems for account access speak to the Social Team through Twitter or Facebook here: Contact Us 

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16 REPLIES 16
AnnS
17: Community Champion

Hi @emmablue29 

 

If you enter the number on this link :Is Vodafone calling? you will see that this is not a Vodafone number.

Definitely phishing and a scam.

 

As far as your direct debit it is concerned it will be collected on the day it is due or just after and you will probably find it is claimed by Vodafone at midnight tonight.

 

Any problems for account access speak to the Social Team through Twitter or Facebook here: Contact Us 

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Dan11111
2: Seeker

I had the same message yesterday from 07920 764111

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Evie
Moderator

Hi @Dan11111 - This isn't a Vodafone number. Thank you for highlighting! This is a phishing text and wasn't sent by us. We take fraud very seriously so we will close down fraudulent sites and fraudulent SMS senders as quickly as possible. Can you help us by reporting this to our fraud team by forwarding the message to 7726?

Also, if you're ever worried about any missed payments or payments due, please get in contact with us so that we can check your account.

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Alfredrsharpe
2: Seeker

I received this message two days ago. I suspect that they used it get my details and I was scammed by a lot of money.

I have been trying to find out if they planted some kind of device but have been unable to contact Vodafone.

Any advice please?

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harrydn
2: Seeker

I also received this message - weirdly though my DD had actually failed to go through this month - the first time it had ever happened, so it feels concerning that it was such a coincidence and that the spammer knew that my payment had failed?

 

It is definitely spam though as you can enter any email/password combination and it will take you through the steps

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Alfredrsharpe
2: Seeker

I strongly suspect that someone at Vodafone is involved in this. 

I have been a customer for many years on PAYG. On 17th March I upgraded to Pay Monthly and set up direct debit. On 30th March I received the scam message,. 

Is this just a coincidence???

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Alfredrsharpe
2: Seeker

This is a very serious question. Has anyone got an answer?

I suspect that my phone has been hacked but when I phone 191 there is no option for this issue.

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hrym
17: Community Champion

If the message is indeed spam, it's much more likely that it's simply been sent to random numbers to see who bites.   Never click in a link in a text, but go to your online account independently and check the status.   Alternatively, Customer Services will be able to confirm for you.

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Sgt_Bilko
4: Newbie

I have received this as as well twice today from different numbers and and share a suspicion that somebody from Vodafone is involved. I migrated away from Vodafone home broadband a couple weeks ago and the final bill was paid on the 8th of April by direct debit.

The text says they are unable to collect money and asks me to input my bank details, but nothing shows up as owing in my online account and I hadn't cancelled the direct debit. The payments typically went out around the 5th of every month, so I find the timing of these texts curious.

Needless to say I haven't clicked on the links or handed over any details. If Vodafone wants any details on these texts feel free to contact me. BTW The automated chatbot on the site is completely hopeless. 

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Alfredrsharpe
2: Seeker

I'm sure that there is someone at Vodafone passing tips to these scammers about customer activity.

Soon after I  changed to pay monthly I received the scam text message, as if someone at Vodafone passed on the information.

Nobody is interested in looking into this.

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Alfredrsharpe
2: Seeker

The scam text was sent from ##~## on 30th March.

I asked at the local Vodafone shop if the number could be traced. They said they would need Police authorisation to do so.

As this is known that these messages are fraudulent, had Vodafone made any attempt to have them traced?

In desperation I wrote to the Vodafone head office in Newbury by recorded post but have had no response.

[MOD EDIT: This post has been edited to remove personal information, please see Community Guidelines]

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chistery
15: Advanced member

There is no point tracing them. The number is spoofed, and if valid will belong to an innocent person who will now be harassed by people calling and texting wondering why they sent a text, when they didn't.

There is nothing Vodafone can currently do.

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AnnS
17: Community Champion

Hi @Alfredrsharpe 

 

See this thread: https://forum.vodafone.co.uk/t5/Off-topic/Scam/m-p/2687002#M25020

 

Also this link:  Flubot: Warning over major Android 'package delivery' scam 

 

If you have clicked on the link and have this on your phone as recommended by Vodafone you should have done a factory reset without doing a back up to clear the phone.

 

This scam is not only happening to Vodafone customers, millions of O2, EE and 3 customers are also receiving the scam texts.

 

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Alfredrsharpe
2: Seeker

Just my misfortune then. If I had stayed on Pay As You Go I wouldn't have lost nearly all my savings just 13 days later.

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AnnS
17: Community Champion

Not necessarily @Alfredrsharpe , these texts are sent out randomly from a computer, it may have been just coincidence it happened just as you changed from PAYG to contract.

 

As well a this text, there are the Royal Mail, DPD and texts the 'Banks' to let you know a new payee has been set up with a link direct to your personal scammer.

 

Moving forward, it's dreadful what has happened, your bank may have signed up to a voluntary code where you will get your money refunded and it would certainly be worth speaking to your bank.

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Alfredrsharpe
2: Seeker

I know I won't get anywhere with this but I want to say why I am still very suspicious.

I have been on PAYG since I started with Vodafone many years ago.

I have received many of the scams going around, like the HMRC and Royal Mail, but never the Vodafone one.

Thirteen days after changing to Pay Monthly I received the Vodafone scam telling me there was a problem with my payment!

Now I'm expected to believe that this was random!

It would be interesting to know how many people have been targeted in similar circumstances.

 

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