Unable to set call forwarding in MyVodafone

[chistery]

I used to be able to set up call forwarding online, now it says:

Sorry, we can’t forward calls on this number

Unable to forward calls. Please get in touch so we can set up forwarding for you.

Anyone know why this might be?

[Andy]

Hey @chistery I have not come across this before, is this a consumer or business account? If you could contact us by clicking here and we can take a look at your account and also get this reported to our tech guys.

[chistery]

Hi Andy,

I raised it on Twitter as my posts here were being moderated and not appearing. Didn't really help, it's not a handset problem as diverts are completed at a network level so it's between the website and the network. Ended up just being told to use the gsm divert codes instead.

It's just a normal consumer account, but the feature in MyVodafone under services and extras is quite useful if you haven't got your phone on you or there's network coverage issues.

I did wonder if it was just me or others also got the same error though.

[Mark]

Hey @chistery Did our Social team get your issue sorted? If not, pop them another message including a link to this thread and your Community user name and we'll be happy to take a closer look for you.

[jamesread]

I have this exact issue.

I manage 19 mobile numbers for our business, and have always configured call forwarding via the website.

For a while now, when I try to go into call forwarding, it says:

Sorry, we can’t forward calls on this number. Unable to forward calls. Please get in touch so we can set up forwarding for you.

I did mention it last time I was speaking to someone at Vodafone, and they suggested I wait to see if it came back up (in case it was down to website maintenance), but that was a month ago.

Any suggestions as to the best person, or department to speak to?

Thanks

James

[Mark]

Hey @jamesread, have you tried dropping us a message through one of our social channels? We've a dedicated team available 24/7 and we're always happy to help. 

[chistery]

I gave up in the end. It's impossible to find anyone at Vodafone who actually understands unconditional diverts and their own web site. It's still not working and this was raised back in 2020.

[Mark]

I'm sorry to hear this was never set up for you @chistery. Did you reach out to our social media team? I'm sure we'd be able to get this sorted.

[chistery]

Hi Mark,

I did raise it, they just told me to use GSM Divert codes instead. Suggested it was my cache and cookies and had no interest in anything once they knew I could use the divert codes instead. Doesn't fix changing diverts if you don't have a signal but I gave up at that point.

(https://support.vodafone.co.uk/Phones-devices/Calling-messaging/1464038212/How-do-I-manage-call-dive...)

[jamesread]

Hi Mark

Thanks for this. I’ll give it a go through the Twitter account.