VERYMe Rewards App not Working

[markyham2000]

Hi All new to the community so hope either someone can assist or Vodafone people can as i have raised via their Chat and have received no solution.  About x3 weeks ago the veryme tab on my vodafone app would no longer connect me to view the Veryme awards and just comes up with an error code -6201. 

If I tap the code it states the following

Error Code 6201

App Version 10.11

Hardware C9C89C76-B2C1-44FE-965C-20D8506E2917

I havent changed my account or phone and i have uninstalled/reinstalled and App appears to be latest version so has any one got any clues as to what is causing the issue.  The rest of the App is working fine i can see A/C details etc.

[hrym]

This is something that's going to require a degree of deeper investigation and is best handled by the Social Media team who can take your details and then go away and work on it, rather than keep you on the end of a phone or chat.   You can contact them via Facebook or Twitter.

[jamesoniphone]

I too am having difficulty accessing the VeryMe rewards. Sadly customer service has been less than helpful, and the forum so far useless. 

[markyham2000]

Hi I have an update

my Issue has been solved and it appears that at the moment certainly for I phone users you have to use SAFARI as your browser. I had mine set to Crome as soon as I changed to Safari I could access the rewards. If you have any issues use the FB or Twitter contacts from Vodafone as they solve it in minutes.

[jamesoniphone]

Doesn't help me, my default was set as Safari anyway and I am getting the error message

[markyham2000]

Ok then raise via their social media channels as it maybe quicker than calling or using chat. Sorry my solution didn’t work for you.

[hrym]

I assume that you're looking at VeryMe via the My Vodafone app?   There are various reasons why this error can appear and your best bet it probably to contact the Social media team via Facebook or Twitter.  Once they've taken your details, you can leave it with them to work on behind the scenes.   There may be a distinct reason (if this is a new account, I believe you have to have had two fully paid bills, for instance), or the online account itself may need a reset.