VeryMe rewards error message

[analyst1]

I’ve been getting this error message since my number got ported. I have tried resetting the app, uninstalling and installing. iOS App is 7.3 which is the latest, online agent refreshed account and still not working... any ideas?

[analyst1]

Hi,

I don't usually backup the apps, so had another look at my icloud just in case, this app is not backed up. I think the problem is at the Vodafone end... the temporary number is proberbly associated with my account somewhere. 

[Loz]

@analyst1 I'm sorry to hear since porting your number over to us, you've been having difficulty accessing your My Vodafone app - I understand how unsatisfying this must be. Have you registered for your online account? if so, are you able to access your My Vodafone online and is it reflecting the correct number that you've moved over to our network?

[Tajrdi]

I'm having the same issue. 

Before changing my number veryme worked. 

My number from my old contract has ported over to my account and I now no longer have access to it. I know veryme works still as other people I know can still use theirs. 

[analyst1]

@Tajrdi  ok took 3 days but after number of attempts managed to fix it. I did a combination of things but I think someone at the other end fixed it for me.

attempt 1. Sent text message word ACCESS to 97888 on 3 different days, all 3 times got an acknowledgement.

attempt 2: spoke to someone who logged a ticket for high level escalation to resolve it

attempt 3: did an online chat with someone who made some *changes* on my account, she took a good 20mins so not sure what they were. Told me to reset the app in the morning.

Woke up this morning and all fixed! My annoyance was not because I’m missing out on anything special (trust me you are not) but I hated the fact that a big organisation takes so many attempts to fix something which is proberbly down to a database mismatch somewhere. Follow the three steps above and will get resolved eventually, I can’t tell you which worked because no one came back to me to say they fixed it.... I’m not too sure about attempt 3 because I did that twice with someone before and didn’t work.

---

[Tajrdi]

Thanks! At least I know there's a fix. I was told on the phone today by a rep that they are actually stopping veryme? Maybe they were just saying it. The rep said that veryme comes and goes, and they are 'stopping it' in the next week or so and it should come back later in the year!

But I will keep on them and hopefully they'll fix it. 

Really appreciate your reply!  

[Mark]

I'm glad everything's been sorted for you now @analyst1 😊 Thanks for keeping us updated on this.

So we can take a look into the problem you're experiencing @Tajrdi, please follow the instructions in the private message I've sent you and we'll be intouch.

I'm sorry for the confusion over the availability of VeryMe, we're not aware of any plans to stop this. The offers do change from time to time, maybe the adviser was referring to the availability of one of these rather than the scheme in general.

[Tajrdi]

Hi, thanks.

The rep definitely said that it was veryme that was being stopped. 

I've replied at the private message you sent, hopefully it'll get sorted soon. Thanks

[Lessbigal]

Since having the app, many months ago, veryme has never worked. I get emails saying have a free bar of chocolate or a free greggs on us, but never can claim them. Very poor service from vodafone, 

[TJ]

Hey @Lessbigal, it's disappointing to hear you're not able to access your VeryMe Rewards. 

One of our team will be happy to access your account and take a closer look into this for you. Please get in touch via Facebook at Vodafone UK; or contact us on Twitter using the handle @VodafoneUK.