VeryMe rewards error message

[analyst1]

I’ve been getting this error message since my number got ported. I have tried resetting the app, uninstalling and installing. iOS App is 7.3 which is the latest, online agent refreshed account and still not working... any ideas?

[Stompy_7]

I have discovered a bug in the app since installing iOS 14. 

When I tried to access VeryMe Rewards or the Tobi assistant within the app I got an error code 6201. 

I eventually figured out that this happened when I changed by default browser from Safari to Chrome. When I defaulted back to Safari both features worked again. 

Hopefully the app developers can address this in a later release

[Mark]

Hey @Stompy_7, thanks for flagging this. Our Tech team are aware of the issue and a fix has been put into place. Apologies for any inconvenience this may have caused.

[williad2]

I’m getting the same error message on the app - it did seem to briefly resolve itself a few days ago but now won’t let me in again. My default browser is Chrome. Can you advise please ?

[Stompy_7]

Change your default browser to Safari if you want it to work. I had a message from the VF devs saying this would be fixed in the next release. 

[Reg2020]

I've swapped back to Safari and this now works having previously got the error message.

Thanks

[Mr_Vash]

Legend, this error 6201 has been bugging for weeks now. Changing the default browser instantly fixed the issue, would have never thought of that being the issue.

[MatSwinny]

Have been having the exact same issue! Changing default browser back to Safari straightaway fixed the problem! Thank you.

@Vodafone, please fix this!