Waiting for SIM activation a week later..

[Ben_P_London]

I took out a pay monthly contract a couple of weeks ago with an iPad and a 25GB SIM. I'm an existing phone customer adding the iPad to my account,

I collected the device last Tuesday from a store (14th June) and am still waiting for the SIM to be activated today (21st June). Initially I spoke to someone a couple of times via chat but stopped when they said  'take the SIM out of your ipad and leave it to cool down for a few hours' (yes, really). Pretty certain that's now how provisioning works..

I've called the complaints line pretty much every day and have been told the following things on different occasions:

• the order isn't yet activated and it's been referred to the 'back office' for activation
• 'we tried that but some of the SIM card serial numbers were missing'
• 'it will be activated by tomorrow morning, we guarantee it' 
• 'we will give you compensation once it's all sorted, which will be tomorrow' 

On all those occasions the people I have spoken to are pleasant and sympathetic and then absolutely reassure me the problem will be solved within 24 hours.. and then nothing happens. Still no activation.

I just don't know what else to do to get this sorted or why I am constantly getting fobbed off. Surely it's in Vodafone's interest to get the service activated so they can start billing?  

Any help as to how I can actually get someone who is able to take ownership of the problem to review the account would be much appreciated...

[AnnS]

If you have followed the information from Device Guides @Ben_P_London here Device Guides and the support link here: Getting Started and are still having problems activating the service speak to the Social Team following this link: Contact Us and they will have the necessary account access to get your ipad service activated and online.

[Ben_P_London]

As detailed in my message, the problem is with SIM activation - not the device. I don't need advice on how to use an iPad, thank you...

[Ben_P_London]

I've spoken to the complaints team again today who once again, deeply apologise and say 'we will compensate you'. I don't want to be compensated right now, I just want the thing I am in a 2-year contract for to work.

The latest is 'the back office have looked at it but it will take another 24 hours'. Every single I time I speak to someone they say it will take another 24 hours. 

It is so frustrating to be told the same information by people who clearly are not actually able to fix the problem themselves, leaving me in this endless loop of calling, being told the same nonsense, waiting.. only for then to repeat the cycle again.