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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Bill payment on wrong month

Firstly hi.  I've never had so many problems with chatting with so advisor on the live chat. I am unable to call due to work circumstances and text/typing gives me longer to reply. Anyway I was late paying my bill (which is fair) but due to my bill b...

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Porting my number, but not leaving Vodafone

I have a work phone on a Vodafone contract. I am changing jobs and would like to take the number with me (new phone will be on o2 network), and my old employer is happy with this.  However, they have been told they have to pay up the remainder of the...

Advatage Scheme login email not working

On 01/09/2022 I applied for Vodafone Advantage as my employer (Amazon) . Upon receiving an email with Login link to receive my discount code, the link didn't work. I tried again twice on 02/09/2022 - Login link didn't work. On 05/09/2022 I claimed my...

andimi by 2: Seeker
  • 1035 Views
  • 1 replies
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Resolved! Lost device plan

Hi so long story roughly 3 weeks ago vodafone have lost 2 of my device plans that are under a legal document they won't let me pay the devices as there saying there bot there but can see the loan agreement I've been ringing trying to sort the issue a...

Hayzb by 2: Seeker
  • 1562 Views
  • 1 replies
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Phone not working in USA

I've just arrived in the USA (San Francisco) on holiday and my phone will not connect to a network so if I needed too I can't make a call, text or use data. I've looked but can't find a setting to change to fix this. Anyone got any ideas?

Default Credit Account - Affecting Mortgage

Hi, I had a phone contract which I had wanted to end after the initial 2 years contract. I contacted Vodafone to end it and they informed they did and gave me my last bill date. After this, I was told to cancel my direct debit to ensure no more money...

ChloeF by 2: Seeker
  • 1095 Views
  • 3 replies
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Vodafone contract offers

Trying to upgrade to Xiaomi Redmi Note 11 Pro 5G and it currently has an offer until 6th September. Down £72. When you get to checkout the offer doesn't show. The full breakdown shows the original price. How do I proceed? Thanks. 

magboy by 2: Seeker
  • 2019 Views
  • 8 replies
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UNBILLED ITEMS

The 'unbilled' section on my bill no longer provides any information - anyone else?

SUELYNNE by 2: Seeker
  • 643 Views
  • 0 replies
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How to apply Advantage discount after sale?

The last time I applied a Vodafone Employee Advantage discount, I had to do it within the first 30 days after I had joined a new plan - but now I can't find any option to apply the code anywhere. I keep seeing "apply at checkout" but I wasn't told I ...

Jayce05 by 2: Seeker
  • 6582 Views
  • 6 replies
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