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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Resolved! 2 lines, but can't see both under my account.

Hello, I moved 1 line from talkmobile to vodafone 3 months ago, signed a 12-month contract that I bought through carphone warehouse. The line is working fine and I have it under my vodafone account. I just moved another  line from talkmobile to vodaf...

No incoming calls or texts after porting number

Hi,It has been 1 week since I ported my number to Vodafone. However, I have been told it has not been ported fully as a result of a split port. I cannot receive calls and cannot send or receive texts. I've called Vodafone customer services endlessly ...

meril881 by 2: Seeker
  • 119208 Views
  • 435 replies
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Failure To Log a Termination of Contract

Hi there I wonder if anyone has experience of the following with Vodafone. I had a 2 year contract with Vodafone which started in July 2019. In September 2021 I wanted to move to another provider, so I did, and I informed Vodafone by phone that I wan...

SimonMJ by 2: Seeker
  • 528 Views
  • 1 replies
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Cancel airtime plan, but continue device plan

I've had a contract with Vodafone just over a year now. It's a 24 month airtime plan and 36 month device plan. I've been pretty unhappy with the service provision from Vodafone, so I want to cancel my airtime plan and pay the cancellation fee, but I ...

New customer Outstanding payment before first DD taken

Hi I’m new to Vodafone and took out a monthly contract on 24th Jan for £42. I’ve signed into the Vodafone app to look at when my first payment is due and have my first bill due to be debited on 4th Feb at £42 for the period of 24th Jan to 23rd Feb wh...

Rach84 by 3: Seeker
  • 1593 Views
  • 3 replies
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Resolved! Postpaid Sim deactivated

Hi Team, I have been in contract with Vodafone for last 4 months from portugal. I am using postpaid connection mobile number with them. But all of sudden by Friday I got a mail stating my mobile number is deactivated as per my request. But I never ra...

SIM Barred for sending too many texts

Hello everyone,My SIM got barred for sending too many messages which were to make people aware of the number change. I contacted the fraud team on their voicemail but it has been almost 2 weeks since I contacted and I have had no response. Is there a...

Resolved! Are premium texts allowed on Basics monthly package?

I tried to send a text message to Times Radio on 87222. Worked on Giff Gaff  before changing to Voda. Some network packages charge extra, (usually about 25pence), some are included, but with the Vodafone Basics plan it just said “Not delivered”.I don...

TV175 by 4: Newbie
  • 4751 Views
  • 17 replies
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My vodafone app

Hi there My vodafone app is not working and has not been for last two weeks.I have spoken to many vodafone staff who have said to wait 48 hours and re register online and I have done this but still get an error message. Also when I load the app I get...

Screenshot_20240125_013734_My Vodafone.jpg Screenshot_20240125_014425_Samsung Internet.jpg
Tails229 by 2: Seeker
  • 1681 Views
  • 2 replies
  • 1 thanks