Pay monthly

A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 62370 Views
  • 160 replies
  • 12 thanks

not receiving telephone calls

hi,  I'm not receiving phone calls but can receive text messages,  I'm on a esim and turned off esim line, reset network settings,  rebooted phone.  everything seems to be working ok sending texts etc only not receiving phone calls is not working, . ...

Apple Watch Ultra from Vodafone or Apple

hi,  I'm planning to buy an Apple Watch ultra when the 2gen gets released around Sept/Oct time.   am I better going to Vodafone or purchase through Apple out-ride?  about 2 years ago I got the Apple Watch 7 series GPS only model,  been with Sky Mobil...

Upgrade - Not happy

Hi there, I’ve been with Vodafone since 1997 and I went to upgrade today. I was advised that I would get a discount of 15%. So, the advisor goes through all the details and says at a cost of £56. I was online at the time and said I could get it for £...

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Madboy by 6: Helper
  • 903 Views
  • 2 replies
  • 0 thanks

Vodafone didn’t uphold their side of the contract

How can I cancel my contract without getting a penalty.  I hire a pay monthly plan for my son 3 months ago. He has a pay as to go number. Still now! I asked to be transferred to the pay monthly plan they day I signed up for a plan. They assured in th...

Addons not showing in App?

Every time I buy the 5GB data addon, the app tells me I got no active addons so I need to go to the website to check how many days I’ve left. I talked to customer support, they asked me to email tech support but they never replied. Does anyone have t...

ezgod87 by 2: Seeker
  • 991 Views
  • 2 replies
  • 0 thanks

Trying to migrate to voxi

I have a pac code I’m trying to bring my number to voxi from a pay monthly account from Vodafone. That account was in my husbands name. I was told that I didn’t need the pac as Vodafone and Voxi are sister companies, so it will all be swift and easy....

Adult content blocked

I got an account with Vodafone because of an offer they had running. The worst decision I have ever made their Customer Services do not have a clue about how to fix a problem I have had for a few months. I do some admin on adult sites but can I acces...

mickrb by 2: Seeker
  • 5952 Views
  • 6 replies
  • 0 thanks

Changing my number from PAYG to contract

I am currently on Tesco and i want to change from them to Vodafone. I have a PAC code for my current number, but according to the feller on the phone he said i need to tell Vodafone the number i'm changing over is from PAYG if i am going to a contrac...

jacob461 by 2: Seeker
  • 765 Views
  • 1 replies
  • 0 thanks

Signed up to 5g monthly plan but have no 5G!

Hi, my contract ended so I upgraded to a new monthly SIM plan and kept my phone. I incorrectly thought the phone was 5G enabled so got a 5G deal, but the phone isn't 5G enabled. I wanted to change my plan as still in cooling off period to a cheaper o...

JB12345 by 2: Seeker
  • 601 Views
  • 1 replies
  • 0 thanks

My phone wont work in India

Hi, I am in Goa. My UK number is not working, even when I switch to roaming. I cannot make any calls, even to 192. I need to be able to receive text messages for all my online codes. I am already getting bank charges as I cant verify any payments. On...