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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Number transfer

Hi I recently upgraded my mobile phone and was told that I would be able to keep my old number, but it hasn’t transferred across yet. I’ve tried resetting in settings and changing it to the old number but it changes it straight back to the new number...

Leaving, final bill & smart watch disconnection help

Hi,I have a Samsung Fold 3 Device plan (1 payment remaining), Samsung watch Device plan (1 payment remaining) & the 2 airtime plans for each. On the 6th December I used the provided PAC code to transfer over to a Lebara sim only plan. I am the accoun...

Phone not ported correctly

Hi Can you help with Lebara mobile as they use Vodafone? My phone has not ported correctly and I can't receive calls or texts. I can make calls though. Help gratefully received.

Recieved phone, but no sim

Hey guys, just wanting some peace of mind.Ordered a iphone 15 promax on a monthly contract with a sim topped with everything.the phone has arrived no problems but the simcard was not inside the envelope i got with the phone, do they usually turn up a...

Wndrman1 by • 3: Seeker
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Multiple failed calls to number on same account

My partner tried 11 times to call me today. My phone didn't ring at all and I didn't receive any missed call notifications. We are both on Vodafone with two numbers on the same account. She got some nonsense message saying my phone was switched off o...

Philbr58 by • 2: Seeker
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Resolved! What is the added charge to my first bill ?

Hello , I just got a vodafone esim with 100 gb a month plan that's £10 per month. But when i look at my first up coming bill it shows a charge that says : Pro rata plan charge £7.67 ?on top of my £10 plan charge . What is Pro rata plan charge ?

Unable to log in or create account

For over 2 months now I have been unable to log in to my account. I have called tech team for support, sat online and waited 48 hours each time before doing what they told me to do and have been in store. Still no luck. I keep getting error message 5...

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