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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Resolved! Account and number disconnected

Hi spoke to someone online this evening, I specifically asked for a pac code, she has terminated my number. I told her she’s deleted my number so she decided to end the chat. I need my number back I’ve had it over 20 years. Can someone help

Cancellation of debt

Dear VodafoneAfter cancelling my contract and phone within the cooling off period in MAY 2023!, you are still refusing to rectify the situation. Via BPO solutions over two month ago I got a letter out of the blue stating I owed Vodafone £136 for an a...

Lee99999 by 3: Seeker
  • 1106 Views
  • 3 replies
  • 0 thanks

Resolved! Reactivate physical SIM after esim swap

Hi, a few day back on the 24th, I swapped did a swap to esim since I got my self a iPhone 15 plus but have decided to return it back to Apple due to few to annoying things about iOS.Anyway I still got my physical SIM is it possible to get it reactiva...

Razza by 3: Seeker
  • 10095 Views
  • 3 replies
  • 0 thanks

Account login

I can't login to my account. It says that my username doesn't exist and that my password is not correct. I know for a fact that both of these are correct.

Rockybl by 2: Seeker
  • 2586 Views
  • 6 replies
  • 0 thanks

Double billing - two accounts created with one phone number

I am writing on behalf of my mother who is an older person, and has been (unhappily) a customer Vodafone's mobile phone pay-as-you-go plan for about 5 years.She has been billed 2x every single month since 2019. She gets billed once around the 11th of...

acrrm by 2: Seeker
  • 930 Views
  • 1 replies
  • 0 thanks

Upgrade Credit Check

I'm literally just here to vent my frustrations with this. I've been a customer for a while now (a good few years)., I pay on time every month so why is upgrading almost impossible due to a credit check that I don't believe I should fail. I really do...

jules0 by 2: Seeker
  • 6769 Views
  • 9 replies
  • 1 thanks

Password Reset

I am trying to reset my password but receive the message, password complexity not met when I have tried so many combinations for a new password. Is my account locked? 

Adult content suddenly blocked

Ive been age verified for decades. Yet its today been blocked. I removed the bar and was told it would fix itself in a few hours. When I check my account the bar is off but I still cannot access and 18+ sites.Whats going on. This is the worst case of...

stegoosh by 2: Seeker
  • 1755 Views
  • 1 replies
  • 0 thanks

Password complexity rules have not been met

Hello everyone,I met an issue. I forgot the password to my online account, and I tried to reset it. But I always get this error I believe my password is complex enough and meets the complexity requirements, but why? Please help, thank you.

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binhua by 2: Seeker
  • 7668 Views
  • 2 replies
  • 0 thanks

Default on Credit File

Hello,Good afternoon. I hope this message finds you well. I am currently facing an issue regarding a default on my credit file registered by Vodafone. I have attempted to contact the Vodafone Credit file department using the numbers provided by the c...