"discount" on tablet contract

[SimonWilding]

Here's a strange one,

just under two years ago I got a Vodafone Tablet on a 24 month contract at a discounted price of £10.00 per month (down from £16) for 3GB of data.

Today, I got an email from VF stating that as my contract was nearly up I could upgrade but until I did I would received a 40% discount on my tariff. Great I thought, my bill will reduce from £10.00 to £6.00 (I was going to cancel the contract and just use WiFi but for £6.00 I might as well keep it going).

However, I checked online today and my monthly charge is now £12.40 per month!

If that is 60% that means that my undiscounted tariff has been increased from £16.00 to £20.00 before the 40% has been taken off, I have received no nitificaiton of this and it is way above the RPI increase..

I will definately be cancelling the contract now.

[TJ]

I'm sorry for any inconvenience that's been caused by this price increase @SimonWilding and understand your frustration.

We'll be more than happy to access your account to get to the bottom of why this has happened. I've popped you a private message over with details on how to get in touch with us directly, so we can take a look for you. 

[SimonWilding · Accepted solution]

OK, this appears to have been resolved now.

According to an email received today, my tariff has reverted to it's undiscounted rate of £16.00 per month, the £10.00 discounted rated having come to an end. After deducting the new 40% discount the new discounted rate is £9.60. per month (so a mere 40p less than before).

The reason my new rate is showing at £12.40 after discount is that the old discount finished half way through the billing period so is applied pro-rata. However looking at the current charges on the app, it is showing an "additional charges" with a - sign to take this into account so I will be paying the correct amount.

A lot of hassle but at least it's sorted now.