sim network pin blocked enter sim network puk

[pddaks]

Hi Guys,

I was wondering if anyone can help me out. 

I've Galaxy S7 Edge phone on small business pay monthly account. I wanted to use other network SIM with this phone. When I insert other netowrk's SIM it prompts me to enter PUK

sim network pin blocked enter sim network puk

I've contacted Vodafone at least 4 times in past 2 months to get this issue resolved but still no one in their team has been able to figure out what to do. 

FYI I haven't entered any incorrect SIM/Code or any other thing in phone or have done anything wrong with SIM.

And yes I've already tried that link where you request NUC and also a PUK was provided by their support on chat. None of these helped. I don' tneed NUC. I need them to unlock phone to be used with any other SIM. There is nothing wrong with other netowrk SIM either it works perfectly on other unlocked phone. 

It's vodafone who have to unlock phone to let me use it with any other SIM. How on the Earth I communicate this to them so that they understand it and resolve my issue. 

Any help?

[Ionutpredusel]

I have the same problem. How can i get the master code ? 

[Mr_V786]

Takes approx 6 weeks!! Speak to complaints. 

[Philip11]

( #2061172) this is the case reference number ..thanks 

[0871125190]

I have the same problem. GOD I HATE VODAFONE!!! I have been on the customer service loads of time and they haven't helped me at all. Just keep saying try this. The PUK, unlocking code and second unlocking code that they gave me don't work. GOD I HATE VODAFONE!!!

[0871125190]

Try this:

1.   Restart the phone with the new SIM Card inserted

2.   You should be prompted for an unlock code

3.   Enter the master code ******** (master code) and press unlock

4.   The phone will display “Network Unlock Request Unsuccessful”

5.   Enter the NETWORK UNLOCK Code *********(thats the code that u reseived 1st time NUC) and press unlock

6.  The phone should display “Network Unlock Successful”

You need to call Vodafone and ask for the Master code

[Gemma]

@0871125190 - We don’t want you to feel this way about us. I’m sorry to hear how many times you’ve tried to get the phone unlocked. So we can help, please send us your details by following the instructions in this private message.

[Dicko5114]

Hi

I'm having the same issue with my Samsung J5, these are the screens below

 I've tried speaking to customer service and been told the mobile is unlocked and it is an issue with the other network provider SIM card

But the SIM in question works on another mobile

Do I need the master unlock code as I've the NUC code via the form and email

Thanks in advance of any advice I receive 

Mark

[Mark]

I'm sorry for our delay in responding @Dicko5114. As we'll need access to your account to help with your NUC request, please get in touch by following the instructions in this private message.

[Dicko5114]

Replied to the private message with all the details requested

Get a response Back after a couple of days asking for the same details

And the response Back is I need to get the PUK off the other network

The mobile is a Vodafone locked one 

Works fine with a Vodafone SIM the other network SIM works in another unlocked mobile so it isn't the new SIM, 

Why am I getting the run around , as in the NUC is wrong request another one- still waiting for that 

To being told it's the new SIM card

CAN SOMEONE NOT HELP

[Mark]

I'm sorry to hear this is longer than expected to resolve @Dicko5114. So we can look into this for you, please let us know the case ref (looks like [#11234567]) from our previous response.